Interruption to External Information Services Due to Network Equipment Issues on July 20- Now Resolved
因網絡設備出現異常，對外資訊服務於7月20日中斷，現已恢復正常服務
Service Interruption Notice 服務中斷通告
服務資訊
| 系統平台 | 網絡設備 |
| 服務 | 互聯網服務 |
| 暫停時段 | 2025年7月20日(星期日)下午1:30 至 下午5:30 |
| 詳情 | 因網絡設備出現異常，部分對外資訊服務由下午1時30分起出現緩慢甚至一度中斷。由於天氣惡劣導致道路情況極度不穩，工作人員未能於短時間內回校修復。經考慮安全因素後，工作人員於下午5時30分返抵校園將該設備手動切換至備用機，並通知廠商進行後續處理。隨後，所有對外資訊服務已恢復正常。 |
| 受影響用戶 | 透過互聯網訪問大學的對外服務（需要UMPASS登錄) ; 在校用戶連接互聯網的訪問則不受影響。 |
如有任何疑問，請與我們的服務中心聯絡。
資訊及通訊科技部服務中心
| 位置 : | 中央教學樓東5座(E5)2085室 電子地圖 |
| 電話 : | 8822 8600 |
| 電郵 : | icto.helpdesk@um.edu.mo |
Service Information
| System Platform | Network Equipment |
| Service(s) | Internet Service |
| Suspension Period | 1:30 p.m. to 5:30 p.m. on 20 July (Sunday) |
| Details | Due to an abnormality in the network equipment, certain external information services were slow or even interrupted from 1:30pm. Due to extremely unstable road conditions caused by bad weather, colleague was unable to return to campus for repair in a short time. After considering safety factors, colleague returned to campus at 5:30pm manually switched the equipment to the backup unit, and notified the manufacturer for follow-up processing. Afterwards, all external information services have been resumed. |
| Affected Users | Users who access external services through the Internet that require logging in UMPASS (Campus users’ access to the Internet were not affected) |
Should you have any enquiries, please contact our Help Desk.
ICTO Help Desk
| Location : | Room 2085, 2/F, Central Teaching Building (E5) eMap |
| Telephone : | 8822 8600 |
| Email : | icto.helpdesk@um.edu.mo |