It is usually helpful that you discuss the possibility of using a psychological counselling service with the student before making a referral. An anonymous referral often makes it difficult for our psychological counsellor to develop trust with the student. Most students appreciate candid caring and support from people around them in their times of difficulty.
Except in dangerous situations, e.g. threats of self-harm or harm to others, the decision to accept or reject the referral is ultimately the student’s.
A referral may be made for consultation purposes, where our psychological counsellor meets with the student, makes an assessment, and offers recommendations to the staff member who made the referral.
A referral may be made for counselling purposes, where our psychological counsellor meets with the student, makes an assessment, develops a treatment plan, and begins the counselling process.
Under the obligation of confidentiality, all student information is kept strictly confidential. Our psychological counsellor is unable to disclose any information about the student to anyone, including the staff member who made the referral, without written consent from the student. If the referrer wants to know about the counselling progress of the student, please contact the student directly.
If you need immediate support during non-office hours, please contact the University Security Centre (Tel: 8822 4000). The student in need may also use the 24-hour Macau Caritas Life Hope Hotline (Tel: 2852 5222 / 2852 5777) or the Emergency Room (Tel:999) in case of emergency.
The following are the referral guidelines For Psychological Counselling Services: