Dear HPCC users,

On 21 August, HPCC encountered severe storage problem in /data/home partition (except FHS users). We immediately took the repair action and  have been working extensively on finding the root cause and trying to re-mount the partition. However, the data in /data/home could not be recovered after working for a number of days. This only affects the HPCC users whose working directory is on /data/home. Users have to re-upload the data back to HPCC and continue to submit the computing jobs.

We deeply apologize for the unexpected failure of the storage and the loss of data. We understand the value and importance of data and the inconvenience caused to you. Therefore, we are taking this matter seriously and will take necessary measures to prevent similar incidents in the future.

Please accept our sincere apologies for this unfortunate situation. We appreciate your understanding and patience.

The HPCC service has already been resumed on 25 August. Should you have any further questions, please feel free to contact us directly (icto.hpc@um.edu.mo).