Introduction of ICTO Help Desk
資訊及通訊科技部服務中心簡介
資訊及通訊科技部服務中心簡介
資訊及通訊科技部服務中心為全體教職員工及學生在教學、應用系統和網絡服務等方面提供技術支援及服務。藉著新學年的開端，向各位簡介本服務中心的服務。
新用戶快速指南
請訪問「 新用戶快速指南 」專頁查看設施和服務簡介。
聯絡我們
| 服務中心位置: | 中央教學樓東 5 座（E5）2樓 2085 室 |
| 電子地圖: | 請按這裏 |
| 電話: | 8822 8600 |
| 電子郵箱: | icto.helpdesk@um.edu.mo |
| IT 服務管理系統: | https://itservice.um.edu.mo |
| 服務時間: | 星期一至星期五 上午8:00 至 晚上8:00 星期六 上午8:00 至 下午1:00 星期日及公眾假期休息 |
服務中心提供多種支援方式，當中包括：電話支援、電郵支援、遠端技術支援、現場支援等。
借用電腦設備
手提電腦、網上會議設備及手寫板設備可供任何職員在校內舉辦課程、研討會、會議或面試等用途。如欲借用這些設備，申請者必須在最少一個工作天前透過澳大資源借用系統申請借用相關設施。
*如需借用視像會議設備，請電郵 icto.helpdesk@um.edu.mo
《資訊及通訊科技部通訊》
服務中心持續推出《資訊及通訊科技部通訊》，內容涵蓋了焦點主題、資訊安全、ICTO小貼士、活動花絮等等。讀者能通過追蹤閱讀，提昇資訊科技知識和緊貼資訊及通訊科技部最新動態。
資訊及通訊科技部聊天機械人
聊天機械人旨在幫助用戶以互動方式查找與資訊及通訊科技部所提供服務的相關電腦問題資訊和答案。聊天機械人經過訓練，可以支援最常見的電腦服務如帳戶、電郵，打印服務，UMMoodle等問題。用戶可以透過資訊及通訊科技部主頁使用聊天機械人。
如有任何疑問，請與我們的服務中心聯絡。
資訊及通訊科技部服務中心
| 位置 : | 中央教學樓東5座(E5)2085室 電子地圖 |
| 電話 : | 8822 8600 |
| 電郵 : | icto.helpdesk@um.edu.mo |
Introduction of ICTO Help Desk
ICTO Help Desk provides technical support and services to all staff and students on teaching and learning, applications, and network services. We would like to introduce our services to you at the beginning of new academic year.
Quick Guide for New UM Members
ICTO Help Desk have prepared a quick guide to introduce major IT facilities and services.
Please visit this “Quick Guide for New UM Members” for the introduction of IT facilities and services.
Contact Us
| Help Desk Location: | Room 2085, 2/F, Central Teaching Building (E5) |
| Map: | Click here |
| Telephone: | 8822 8600 |
| Email: | icto.helpdesk@um.edu.mo |
| IT Service Management System: | https://itservice.um.edu.mo |
| Service Hours: | Monday to Friday 8:00am to 8:00pm Saturday 8:00am to 1:00pm Closed on Sundays and Public Holidays |
ICTO Help Desk offers various ways to provide support service, which include phone support, email support, remote support, and on-site support.
Booking of Computing Equipment
Notebook computers, web conference equipment and handwriting device can be reserved by any staff members for conducting classes, seminars, meetings or interviews on campus. To book the computer facilities, staff member should submit a request through UM Resource Booking System to ICTO at least one working day in advance.
*For reservation of conference camera, please contact icto.helpdesk@um.edu.mo
ICTO Newsletter
Help Desk keeps launching “ICTO Newsletter” which covers Focus Topics, IT Security, ICTO Tips, and Event update, etc. Readers can enhance IT knowledge and stay close to ICTO latest status through track reading.
ICTO Chatbot
The chatbot is designed to help users interactively find answers and relevant information regarding IT related problems relevant to services offered by ICTO.
The chatbot has been trained to support the most frequently asked questions of IT services such as UM Accounts, Email Services, Printing Services, UMMoodle, etc. You can easily access the chatbot via ICTO Website .
Should you have any enquiries, please contact our Help Desk.
ICTO Help Desk
| Location : | Room 2085, 2/F, Central Teaching Building (E5) eMap |
| Telephone : | 8822 8600 |
| Email : | icto.helpdesk@um.edu.mo |