Service Introduction of Campus Management and Development Office

校園管理及發展部服務簡介

 2024-08-20     CMDO     Bulletin / 公告 

Dear Colleagues and Students,

Upon the commencement of the new academic year, all professors, students and staff members have returned to begin their new campus life.  The Campus Management and Development Office is providing diversified and comprehensive services to our staff and students on campus; and would like  to briefly introduce our services to you.  The Office supervises four functional administrative units, namely the Construction and Facilities Maintenance Section, Electrical and Mechanical Section, Campus Services Section and Security and Facilities Services Section.

To facilitate enquiry, the below table summarizes our key services with contacts and websites for easy reference.  Alternatively, you are also welcome to call our Campus Management Hotline 8822 8700 for assistance.  Should you have any comment/suggestion to our services, please do not hesitate to write to us via email: cmdo.suggestion@um.edu.mo.

Campus Management and Development Office (CMDO)

General Enquiry

Contact: Ms. Grace Tang

Tel: 8822 8679

E-mail: cmdo.suggestion@um.edu.mo

Construction and Facilities Maintenance Section (CFM)

Responsible for UM Campus Construction and Renovation Project

  • Large scale projects such as construction works of laboratories, Residential Colleges, Staff Quarters and public facilities, etc.
  • Small scale projects such as renovation works of offices , classrooms and activity rooms, etc.

Repairs, Regular Inspections and Maintenance of UM Campus Facilities

  • Building interior renovation facilities, such as ceilings, floorings, walls, doors and windows, and water drainage facilities, etc.
  • Municipal roads and outdoor civil engineering facilities, such as pavements, driveways, corridors, railings, fencing and sewage system, etc.

For request of the repair and maintenance service, you may:

1) Place your request via Computerised Maintenance Management System (CMMS) with intranet connection: https://cmms.um.edu.mo/helpdesk/login.aspx;
2) Call Campus Management Hotline at 8822 8700.

Contact: Ms. Annie Wong / Ms. Christy Ng

Tel: 8822 8094/8822 8280
E-mail: cfm_suggestion@um.edu.mo

Website: https://cfm.cmdo.um.edu.mo

 

For urgent assistance during non-office hours, please contact Security Centre at 8822 4000.

 

Electrical and Mechanical Section (EMS)

Repairs, Regular Inspections and Maintenance of Electrical Facilities

  • Power supply sockets, electrical switchboard, main electrical switchboard (QGBT), generators, power cables and bus bar, PV (Photovoltaic) panels, lightning system and earthing system, etc.

Repairs, Regular Inspections and Maintenance of Various Electromechanical Facilities

  • Lighting system and control facilities
  • Natural gas facilities
  • Water supply equipment, hot water system, drinking fountains, pumping system and drainage
  • Elevators and escalators
  • Building management system, uninterruptible power supply (UPS), TV system, public address system, metering facilities and energy management systems

Repairs, Regular Inspections and Maintenance of HVAC

  • Central district cooling system, central chiller plant, air-handling unit and primary air-handling unit
  • Variable refrigerant volume (VRV) unit and split-type air-conditioner
  • Heat pump units, large scale dehumidifiers and computer room air conditioning unit (CRAC)
  • Ventilation system

Repair, Regular Inspection and Maintenance of Fire Systems

  • Fire hydrant and hose reel system, sprinkler system, fire detection and alarm control system, gaseous suppression system and equipment, fire shutter, smoke extraction system and fire extinguisher, etc.

For request of the above service, you may:
1) Place your request via Computerised Maintenance Management System (CMMS) with intranet connection: https://cmms.um.edu.mo/helpdesk/login.aspx;
2) Call Campus Management Hotline at 8822 8700.

 Contact: Mr. Garrus Kok / Ms. Stephanie Tin
Tel: 8822 8474 / 8822 8593
E-mail: ems.maintenance_request@um.edu.mo
Website: https://ems.cmdo.um.edu.mo/ourservices/

For urgent assistance during non-office hours, please contact Security Centre at 8822 4000.

 

Campus Services Section (CSS)

Cleaning

  • Indoor and outdoor daily cleaning / event cleaning services
  • Deep cleaning services
  • Pest control services
  • Garbage disposal services and various recycling arrangements

Contact: Ms. Jennifer Lei / Mr. Canary Wong
Tel: 8822 4517 / 8822 8038
E-mail: jenniferlei@um.edu.mo / canarywong@um.edu.mo

Website: https://css.cmdo.um.edu.mo/cleaning/

Maintenance and Management for Classroom AV and Teaching Equipment

  • Classroom AV system immediate support

  • Management and maintenance of visual system, audio system, AV control system and central clock system

Extra classroom AV equipment can be reserved online, please go to: https://myum.um.edu.mo/portal/ (login and select “Resource Booking”)

Contact: Mr. Fandy Chan / Mr. Alex Hong
Tel: 8822 2511
E-mail: fandychan@um.edu.mo / alexhong@um.edu.mo
Website: https://css.cmdo.um.edu.mo/audio-visual-services/

For urgent assistance during non-office hours, please contact Security Centre at 8822 4000.

Venue AV Equipment Support Services

  • Venue AV equipment layout and operation
  • AV system inspection service for meeting room and laboratory
  • Provide technical advice on AV system

For AV system inspection, you may place your request via Computerised Maintenance Management System (CMMS) with intranet connection: https://cmms.um.edu.mo/helpdesk/login.aspx

Contact: Mr. Eddie Lam / Mr. Gino Wong
Tel : 8822 8436 / 8822 8448
E-mail：eddielam@um.edu.mo / ginowong@um.edu.mo
Website: https://css.cmdo.um.edu.mo/audio-visual-services/

Venue Application

  • Venue applications from internal units and external organizations
  • Venue equipment and set-up support

Contact: Ms. Iris Choi/ Ms. Jaclyn Lei
Tel: 8822 8662/ 8822 8460

E-mail: irischoi@um.edu.mo/ jaclynl@um.edu.mo
Website: https://css.cmdo.um.edu.mo/venue-management/

Outlets Management

  • Outlet planning and leasing
  • Outlet operation management supervision
  • Outlet promotion

Contact: Ms. Rowena Pao / Ms. Beta Lam
Tel: 8822 8701 / 8822 8531

E-mail:rowenapao@um.edu.mo /

betalam@um.edu.mo

Website:
https://css.cmdo.um.edu.mo/retails-dining/

Mail Dispatch

  • Official mailing service
  • Ferry ticket requisition service for official trip
  • Publication subscription service

Contact: Ms. Tobe Wong / Mr. Vitor Drummond
Tel: 8822 8646 / 8822 8605
E-mail: tobewong@um.edu.mo / vitor @um.edu.mo
Website:

https://css.cmdo.um.edu.mo/mailing-dispatch/

 

Printing service

  • Application of bulk printing
  • Printing of examination paper

Contact: Mr. Wong Ngok Pang / Ms. Kelly Chio
Tel: 8822 8454 / 8822 8479

E-mail: npwong@um.edu.mo / kellychio@um.edu.mo

Website: https://css.cmdo.um.edu.mo/printing-services/

 

Space Allocation

  • Application of additional space, return of occupied space, and existing space re-designation and remodeling

Contact: Mr. Cristiano Chong
Tel: 8822 8274
E-mail: cristianochong@um.edu.mo

Website: https://css.cmdo.um.edu.mo/space-allocation-improvement

Signage

  • Directories, directional signs
  • Door plates, Name plates, Private street name plates
  • Rolling Light Box

Contact: Ms. Maggie Ng
Tel: 8822 8440
E-mail: magng@um.edu.mo
Website: https://css.cmdo.um.edu.mo/signage/

Landscape

  • Outdoor greening, landscape and waterbody management
  • Indoor potted plants and temporary arrangement

Contact: Mr. Jason Lao / Ms. Carmen Iao
Tel: 8822 8562 / 8822 8706
E-mail: jasonlao@um.edu.mo / carmeniao@um.edu.mo

Website: https://css.cmdo.um.edu.mo/landscape/

 Security and Facilities Services Section (SFS)

Security and Access Control

  • Access control management
  • CCTV surveillance
  • Emergency handling
  • Lost and found
  • Application for Unmanned Aircraft Operations on Campus

Contact: Mr. Fernando Cheang / Mr. Chu Ka Kin
Tel: 8822 8304 / 8822 4126
E-mail: sfs.security@um.edu.mo
Website:
https://sfs.cmdo.um.edu.mo/our-services/security-services/

For any emergency and urgent assistance, please contact Security Centre at 8822 4000.

Transport and Parking Management

  • UM fleet Management
  • Staff shuttle service
  • Campus loop shuttle service
  • Monthly parking pass application
  • Parking control and traffic management
  • Bicycle management

Contact: Ms. Cherry Chu / Ms. Dora Leong
Tel: 8822 8439 / 8822 8651
E-mail: sfs.transport@um.edu.mo
Website:
https://sfs.cmdo.um.edu.mo/our-services/transport-services/

https://sfs.cmdo.um.edu.mo/our-services/car-park-management/

Staff Housing

  • Staff Quarters management
  • Staff housing application

Contact: Ms. Hapi Lam / Ms. Celia Choi
Tel: 8822 8478 / 8822 8449
E-mail: sfs.staff_housing@um.edu.mo
Website: https://sfs.cmdo.um.edu.mo/our-services/staff-housing-management/

For any emergency and urgent assistance, please contact Housing Service Hotline at 8822 2510.

Furniture and Moving Services

  • Set up exam venues, campus ceremonies and function rooms
  • Move UM assets and sundry materials on campus
  • Office relocation service
  • Acquire standard furniture and appliances for new building
  • Furnish new office and acquire standard furniture for new academic staff
  • Replenish barreled distilled water for staff pantries
  • Handle document incineration application

 

Contact: Mr. Chris Chan / Mr. Jim Fong
Tel: 8822 8711 / 8822 8657
E-mail: sfs_moving_service@um.edu.mo
Website: https://sfs.cmdo.um.edu.mo/our-services/furniture-and-moving/

 

 

In addition, for the sake of providing a safe and hygienic campus environment to the UM community, deep cleaning and disinfection have been carried out for campus facilities prior to the beginning of the new academic year, hand sanitizers are also placed in lecture halls and classrooms for use.  

The Campus Management and Development Office wishes you all good health with a pleasant and enriching academic year. We will sustainably strive for continuous improvement in our service quality and provide a campus environment that is suitable for teaching, scientific research, learning and living.

 

Best Regards,

Campus Management and Development Office

 

各位同事、同學：

          新學年伊始，老師、同學及職員又再聚首，開展新一校園生活。校園管理及發展部一直為校內師生提供全面及多元化之校園管理服務，謹藉此向各位簡介本部門提供的各種服務項目。本部門下設四個附屬單位，分別為工程及設施維護處、機電處、校園服務處和保安及設施服務處。

         下表列出各處的主要服務、相關聯絡人員及網頁連結，以便查詢。同事及同學們亦可選擇直接致電 校園管理熱線 8822 8700 尋求協助。如對本部門的服務有任何意見及建議，歡迎電郵至 cmdo.suggestion@um.edu.mo

校園管理及發展部 (CMDO)

一般查詢

聯絡人：鄧小姐
電話：8822 8679
電郵：cmdo.suggestion@um.edu.mo

工程及設施維護處 (CFM)

負責校園工程及裝修項目

  • 項目規模比較大的實驗室、學生宿舍、教職員宿舍，以及公共設施等大型建設工程。
  • 項目規模比較小的辦公室，課室以及活動室等小型裝修工程。

校園設施的維修、定期檢查及保養

  • 樓宇室內建築及裝修設施，如天花、地板、牆壁及門窗、以及排水設施等。
  • 市政道路及戶外土建設施，如行人道、車道、連廊、護欄及圍牆，以及排水渠道等。

如需維護服務，請：

1)     登入設施維護管理系統 (CMMS) ：https://cmms.um.edu.mo/helpdesk/login.aspx 作出申請 (經大學內聯網登入)；或

2)     致電校園管理熱線：8822 8700。

聯絡人：黃小姐 / 吳小姐

電話：8822 8094/8822 8280
電郵：cfm_suggestion@um.edu.mo
網址：https://cfm.cmdo.um.edu.mo

 

非辦公時間如需要緊急支援，請聯絡保安中心，電話：8822 4000。

機電處 (EMS)

電力設施的維修、定期檢查及保養

  • 電源插座、配電箱、總配電櫃、發電機、電纜及母線、光伏板、防雷系統及接地系統等

各類機電設施的維修、定期檢查及保養

  • 照明系統及控制設備
  • 天然氣設備
  • 供水設備、熱水系統、飲水機及排水網之抽水系統
  • 升降機及手扶梯
  • 樓宇管理系統、不間斷電源系統、電視系統、廣播系統、儀表設備及能源管理系統

空調設施的維修、定期檢查及保養

  • 中央區域供冷系統、中央冷水機組、空氣處理機及新鮮空氣處理機等設備
  • 多聯型空調機及分體式空調機
  •  熱泵機組、大型除濕機及數據中心的精密空調機組
  • 通風系統

消防系統的維修、定期檢查及保養

  • 消防栓及喉轆滅火系統、自動灑水滅火系統、火災自動報警系統、氣體自動滅火系統和其聯動設備、防火捲閘系統、消防排煙系統及滅火筒等

如需以上服務，請：
1) 登入設施維護管理系統 (CMMS)
https://cmms.um.edu.mo/helpdesk/login.aspx 作出申請 (經大學內聯網登入)；或
2) 致電校園管理熱線：8822 8700。

聯絡人：郭先生 / 田小姐
電話：8822 8474 / 8822 8593
電郵：ems.maintenance_request@um.edu.mo
網址：
https://ems.cmdo.um.edu.mo/ourservices/?lang=zh-hant

非辦公時間內如需要緊急支援，請聯絡保安中心，電話：8822 4000。

校園服務處 (CSS)

清潔服務

  • 室內及戶外日常清潔 / 大型活動清潔服務
  • 滅蟲滅鼠服務
  • 深層清潔服務
  • 廢品清運及回收服務

聯絡人：李小姐 / 黃先生
電話： 8822 4517 / 8822 8038
電郵：jenniferlei@um.edu.mo / canarywong@um.edu.mo
網址：https://css.cmdo.um.edu.mo/cleaning/?lang=zh-hant

課室影音及教學設備維護及管理

  • 課室影音系統的即時支援
  • 視訊系統、音響系統、影音控制系統及中央時鐘系統的維護及管理


各影音設備外借服務可透過以下連結於網上預訂系統申請：https://myum.um.edu.mo/portal/ ; 登入後選取「澳大資源借用」

聯絡人：陳先生 / 洪先生
電話：8822 2511
電郵：fandychan@um.edu.mo / alexhong@um.edu.mo
網址：https://css.cmdo.um.edu.mo/audio-visual-services/?lang=zh-hant

非辦公時間內需要緊急支援，請聯絡保安中心，電話：8822 4000

場地影音設備支援服務

  • 場地影音設備佈置及操作
  • 會議室及實驗室影音系統預約檢測服務
  • 提供影音系統之技術意見


如需影音系統檢測服務，可登入設施維護管理系統(CMMS) 作出申請 (經大學內聯網登入)
https://cmms.umac.mo/helpdesk/login.aspx

聯絡人：林先生 / 黃先生
電話：8822 8436 / 8822 8448

電郵：eddielam@um.edu.mo / ginowong@um.edu.mo

網址：https://css.cmdo.um.edu.mo/audio-visual-services/?lang=zh-hant

 

場地申請

  • 校內部門及校外機構場地使用申請
  • 場地設備及佈置支援
 聯絡人： 蔡小姐/ 李小姐
電話：8822 8662/ 8822 8460
電郵：irischoi@um.edu.mo/ jaclynl@um.edu.mo
網址﹕https://css.cmdo.um.edu.mo/venue-management/?lang=zh-hant

商舖管理

  • 商舖規劃和租賃
  • 商舖營運管理及監督
  • 商舖資訊推廣

聯絡人：鮑小姐 / 林小姐
電話：8822 8701 / 8822 8531
電郵：rowenapao@um.edu.mo / betalam@um.edu.mo

網址﹕https://css.cmdo.um.edu.mo/outlets/?lang=zh-hant

 

郵遞服務

  • 公務郵遞服務
  • 公務船票申請服務
  • 報刊訂閱服務

聯絡人：黃小姐 / 杜先生 
電話：8822 8646 / 8822 8605
電郵：tobewong@um.edu.mo / vitord@um.edu.mo
網址：https://css.cmdo.um.edu.mo/mailing-dispatch/?lang=zh-hant

印刷服務

  • 大量印刷申請
  • 試卷印刷

聯絡人：黃先生 / 趙小姐
電話：8822 8454 / 8822 8479
電郵：: npwong@um.edu.mo / kellychio@um.edu.mo
網址：https://css.cmdo.um.edu.mo/printing-services/?lang=zh-hant

樓宇空間分配

  • 申請額外空間、歸還使用空間及更改現有空間用途及間隔

聯絡人：鍾先生
電話：8822 8274
電郵：cristianochong@um.edu.mo
網址﹕https://css.cmdo.um.edu.mo/space-allocation-improvement/?lang=zh-hant

指示牌

  • 樓宇水牌 /私家路名牌/方向指示牌
  • 門牌/人名牌
  • 滾動式廣告燈箱

聯絡人：吳小姐
電話：8822 8440
電郵：magng@um.edu.mo
網址：https://css.cmdo.um.edu.mo/signage/?lang=zh-hant

景觀綠化

  • 室外綠化、園林及水體管理
  • 室內小盆栽或臨時植物安排

聯絡人：劉先生 / 邱小姐
電話：8822 8562 / 8822 8706
電郵：jasonlao@um.edu.mo / carmeniao@um.edu.mo
網址：https://css.cmdo.um.edu.mo/landscape/?lang=zh-hant

保安及設施服務處 (SFS)

保安及門禁事務

  • 門禁管理
  • 閉路電視監控
  • 緊急事故處理
  • 失物認領
  • 大學範圍放飛無人機申請

聯絡人：鄭先生 / 朱先生
電話：8822 8304 / 8822 4126
電郵：sfs.security@um.edu.mo
網址：
https://go.um.edu.mo/sud4dh3p

如需要緊急支援，請聯絡保安中心，電話：8822 4000

交通及泊車管理服務

  • 大學車隊管理
  • 職員穿梭巴士服務
  • 環校穿梭巴士服務
  • 校內泊車月票申請
  • 停車場及交通管理
  • 單車管理

聯絡人：朱小姐 / 梁小姐
電話：8822 8439 / 8822 8651
電郵：sfs.transport@um.edu.mo

網址：
https://go.um.edu.mo/ff0qv3iv

https://go.um.edu.mo/nd8h7tj9

教職員住宿

  • 宿舍管理
  • 住宿申請

聯絡人：林小姐 / 蔡小姐
電話：8822 8478 / 8822 8449
電郵：sfs.staff_housing@um.edu.mo
網址﹕ https://go.um.edu.mo/gohka6f9

如需要緊急支援，請聯絡宿舍服務熱線，電話：8822 2510

搬運及家具服務

  • 考試及校園常規大型活動場地佈置
  • 大學財產及物品的搬運
  • 辦公室搬遷
  • 為新增樓宇添置標準家具及電器
  • 為新增辦公室及新增聘之教職員配置標準家具
  • 為辦公樓層茶水間提供桶裝飲用水
  • 處理文件燒燬申請及運送安排

聯絡人：陳先生 / 馮先生
電話：8822 8711 / 8822 8657
電郵：sfs_moving_service@um.edu.mo
網址：https://go.um.edu.mo/grv0obm6

 

 

 

            此外，本部在開學前已為校園設施進行清潔消毒，並於演講廳及課室放置酒精搓手液供使用，開學後亦會加強課室之清潔消毒工作。務求為校內師生提供安全衛生的校園環境。

            校園管理及發展部祝願各位老師、同事和同學們身心康泰，有一個愉快和充實的學年。本部將繼續努力不懈，持續改善以提升服務質量，為大家構建適合教學、科研、學習及生活的校園環境。

 

校園管理及發展部  謹啟