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24 2024-10

ICTO Workshops: “Get Started with UMDrive Easily – Access and Share Files Anytime” and “Tips and Tricks of Using Outlook“ were successfully held

2024-11-01T17:30:36+08:00

The ICTO workshops, “Get Started with UMDrive Easily – Access and Share Files Anytime” and “Tips and Tricks of Using Outlook”, were successfully held this Wednesday. In these workshops, we shared practical examples and hands-on operations to help colleagues become familiar with useful features and tips related to UMDrive and Outlook. This helped enhance their understanding of these functions so they can use in their daily work.

ICTO Help Desk

Location : Room 2085, 2/F, Central Teaching Building (E5)  eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo 

ICTO 工作坊「輕鬆上手UMDrive – 隨時存取及分享檔案」和「Outlook使用技巧與竅門」於本週三成功舉行。在工作坊中，通過分享一些使用實例與實際操作，讓同事們認識有關UMDrive和Outlook的一些實用功能與使用技巧，以加深同事們對功能的了解並活用於工作中。

資訊及通訊科技部服務中心

位置 : 中央教學樓東5座(E5)2085室  電子地圖
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo 
ICTO Workshops: “Get Started with UMDrive Easily – Access and Share Files Anytime” and “Tips and Tricks of Using Outlook“ were successfully held2024-11-01T17:30:36+08:00
17 2024-06

Scheduled System Maintenance of UMPASS Authentication Service during 10:00 a.m. to 1:00 p.m. on 23 June, 2024 (Sunday)

2024-06-30T00:00:37+08:00

ICTO 資訊及通訊科技部

定期系統維護通告 Scheduled System Maintenance Notice
系統平台
System Platform		 UMPASS 系統
UMPASS Authentication System
維護內容
Details		 為系統安裝修補程序
Apply patches to system
維護時段
Maintenance Period		 2024年6月23日 (星期日) 上午 10:00 至下午 1:00
10:00 a.m. to 1:00 p.m. on 23 June, 2024 (Sunday)
受影響服務
Service affected		 在維護期間，網上登入UMPASS認證系統可能會間歇性出現短暫中斷(少於一分鐘)，如果您在登入大學的系統或服務時遇到任何問題，請刷新頁面並重試登入。所有服務會在維護完成後恢復正常運作。
During the said period, there may be short intermittence interruptions (less than 1 minute) on the UMPASS Web Login service. Please refresh the web page and try again in case you encounter any problem when logging-in to the University applications and systems. All services will be resumed normal once the maintenance jobs are completed.
受影響用戶
Affected Users		 職員及學生
Staff and students
聯絡方式
Contact Info.		 服務中心 Help Desk
位置 Location – E5 – 2085 (電子地圖 eMap)
電話Tel. – 8822 8600
電郵Email – icto.helpdesk@um.edu.mo
  在維護期間如有緊急查詢，請聯絡：
In case of urgency during the maintenance period, please contact:

資訊及通訊科技部 歐陽先生 ICTO Mr. Irwin Ao Ieong
電話 Tel. – 8822 8410
電郵 Email – irwinai@um.edu.mo

敬希垂注！不便之處，敬請原諒！ Thank you for your attention and sorry for any inconveniences caused.

資訊及通訊科技部 Information and Communication Technology Office

Scheduled System Maintenance of UMPASS Authentication Service during 10:00 a.m. to 1:00 p.m. on 23 June, 2024 (Sunday)2024-06-30T00:00:37+08:00
17 2024-06

Scheduled System Maintenance of Lotus Notes systems during 9:00 a.m. to 1:00 p.m. on 23 June, 2024 (Sunday)

2024-06-30T00:00:36+08:00

ICTO 資訊及通訊科技部

定期系統維護通告  Scheduled System Maintenance Notice
系統平台
System Platform		 Lotus Notes 系統
Lotus Notes systems
維護內容
Details		 為系統安裝修補程序
Apply patches to system
維護時段
Maintenance Period		 2024年6月23日 (星期日) 上午 9:00 至 下午 1:00
9:00 a.m. to 1:00 p.m. on 23 June, 2024 (Sunday)
受影響服務
Services affected

在維護期間，以下Lotus Notes 相關服務可能會出現中斷。所有服務會在維護工作完成後恢復正常。
During the said period, there may be interruption on the following Lotus Notes services. All services will be resumed once the above maintenance jobs are completed.

  • 所有建立於 Lotus Notes 平台的應用流程系統，其中包括 e-Proposal、Document Database 等。
  • All Lotus Notes Workflow applications including e-Proposal, Document Databases.
受影響用戶
Affected Users		 職員
Staff
聯絡方式
Contact Info.		 服務中心 Help Desk
位置 Location – E5 – 2085 (電子地圖 eMap)
電話Tel. – 8822 8600
電郵Email – icto.helpdesk@um.edu.mo
  在維護期間如有緊急查詢，請聯絡：
In case of urgency during the maintenance period, please contact:

資訊及通訊科技部 梁女士 ICTO Ms. Queenie Leong
電話 Tel. – 8822 8643
電郵 Email – waiinleong@um.edu.mo

敬希垂注！不便之處，敬請原諒！ Thank you for your attention and sorry for any inconveniences caused.

資訊及通訊科技部 Information and Communication Technology Office

Scheduled System Maintenance of Lotus Notes systems during 9:00 a.m. to 1:00 p.m. on 23 June, 2024 (Sunday)2024-06-30T00:00:36+08:00
17 2024-06

Scheduled System Maintenance of Document Management System (ShareDM) and eForm System during 9:00 a.m. to 5:00 p.m. on 23 June, 2024 (Sunday)

2024-06-30T00:01:33+08:00

ICTO 資訊及通訊科技部

定期系統維護通告  Scheduled System Maintenance Notice
系統平台
System Platform		 文件管理系統 (ShareDM) 及電子表格系統
Document Management System (ShareDM) and eForm System
維護內容
Details		 為系統安裝修補程序
Apply patches to system
維護時段
Maintenance Period		 2024年6月23日 (星期日) 上午9:00 至 下午5:00
9:00 a.m. to 5:00 p.m. on 23 June, 2024 (Sunday)
受影響服務
Services affected		 在系統維護期間，檔案存取，電子表格之遞交及審批等系統服務將會暫停。所有服務會在以上維護工作完成後恢復正常。
During the said period, system services such as documents access and sharing, eForm submission and approval processes, etc. will be suspended. All services will be resumed once the above maintenance jobs are completed.
受影響用戶
Affected Users		 職員及學生
Staff and students
聯絡方式
Contact Info.		 服務中心 Help Desk
位置 Location – E5 – 2085 (電子地圖 eMap)
電話Tel. – 8822 8600
電郵Email – icto.helpdesk@um.edu.mo
  在維護期間如有緊急查詢，請聯絡：
In case of urgency during the maintenance period, please contact:

資訊及通訊科技部 梁女士 ICTO Ms. Queenie Leong
電話 Tel. – 8822 8643
電郵 Email – waiinleong@um.edu.mo

敬希垂注！不便之處，敬請原諒！ Thank you for your attention and sorry for any inconveniences caused.

資訊及通訊科技部 Information and Communication Technology Office

Scheduled System Maintenance of Document Management System (ShareDM) and eForm System during 9:00 a.m. to 5:00 p.m. on 23 June, 2024 (Sunday)2024-06-30T00:01:33+08:00
22 2023-11

Scheduled System Maintenance of Document Management System (ShareDM) and eForm System during 9:00 a.m. to 10:00 p.m. on Nov 26, 2023

2023-11-30T00:00:11+08:00

ICTO 資訊及通訊科技部

定期系統維護通告  Scheduled System Maintenance Notice
系統平台
System Platform		 文件管理系統 (ShareDM) 及電子表格系統
Document Management System (ShareDM) and eForm System
維護內容
Details		 為系統安裝修補程序
Apply patches to system
維護時段
Maintenance Period		 2023年11月26日 (星期日) 上午9:00 至 下午10:00
9:00 a.m. to 10:00 p.m. on November 26, 2023 (Sunday)
受影響服務
Services affected		 在系統維護期間，檔案存取，電子表格之遞交及審批等系統服務將會暫停。所有服務會在以上維護工作完成後恢復正常。
During the said period,  system services such as documents access and sharing, eForm submission and approval processes, etc. will be suspended. All services will be resumed once the above maintenance jobs are completed.
受影響用戶
Affected Users		 職員及學生
Staff and students
聯絡方式
Contact Info.		 服務中心 Help Desk
位置 Location – E5 – 2085 (電子地圖 eMap)
電話Tel. – 8822 8600
電郵Email – icto.helpdesk@um.edu.mo
  在維護期間如有緊急查詢，請聯絡：
In case of urgency during the maintenance period, please contact:

資訊及通訊科技部 梁小姐 ICTO Ms. Queenie Leong
電話 Tel. – 8822 8643
電郵 Email – waiinleong@um.edu.mo

敬希垂注！不便之處，敬請原諒！ Thank you for your attention and sorry for any inconveniences caused.

資訊及通訊科技部 Information and Communication Technology Office

Scheduled System Maintenance of Document Management System (ShareDM) and eForm System during 9:00 a.m. to 10:00 p.m. on Nov 26, 20232023-11-30T00:00:11+08:00
16 2023-10

Scheduled System Maintenance of Document Management System (ShareDM) and eForm System during 9:00 a.m. to 10:00 p.m. on Oct 22, 2023

2023-10-29T00:00:06+08:00

ICTO 資訊及通訊科技部

定期系統維護通告  Scheduled System Maintenance Notice
系統平台
System Platform		 文件管理系統 (ShareDM) 及電子表格系統
Document Management System (ShareDM) and eForm System
維護內容
Details		 為系統安裝修補程序
Apply patches to system
維護時段
Maintenance Period		 2023年10月22日 (星期日) 上午9:00 至 下午10:00
9:00 a.m. to 10:00 p.m. on October 22, 2023 (Sunday)
受影響服務
Services affected		 在系統維護期間，檔案存取，電子表格之遞交及審批等系統服務將會暫停。所有服務會在以上維護工作完成後恢復正常。
During the said period,  system services such as documents access and sharing, eForm submission and approval processes, etc. will be suspended. All services will be resumed once the above maintenance jobs are completed.
受影響用戶
Affected Users		 職員及學生
Staff and students
聯絡方式
Contact Info.		 服務中心 Help Desk
位置 Location – E5 – 2085 (電子地圖 eMap)
電話Tel. – 8822 8600
電郵Email – icto.helpdesk@um.edu.mo
  在維護期間如有緊急查詢，請聯絡：
In case of urgency during the maintenance period, please contact:

資訊及通訊科技部 梁小姐 ICTO Ms. Queenie Leong
電話 Tel. – 8822 8643
電郵 Email – waiinleong@um.edu.mo

敬希垂注！不便之處，敬請原諒！ Thank you for your attention and sorry for any inconveniences caused.

資訊及通訊科技部 Information and Communication Technology Office

Scheduled System Maintenance of Document Management System (ShareDM) and eForm System during 9:00 a.m. to 10:00 p.m. on Oct 22, 20232023-10-29T00:00:06+08:00
13 2023-10

Scheduled System Maintenance of Lotus Notes systems during 1:15 p.m. to 2:15 p.m. on 17 and 18 Oct, 2023

2023-10-22T00:00:07+08:00

ICTO 資訊及通訊科技部

定期系統維護通告  Scheduled System Maintenance Notice
系統平台
System Platform		 Lotus Notes 系統
Lotus Notes systems
維護內容
Details		 為系統安裝修補程序
Apply patches to system
維護時段
Maintenance Period		 2023年10月17日及18日 (星期二及星期三) 中午 1:15 至 2:15
1:15 p.m. to 2:15 p.m. on 17 and 18 October, 2023 (Tuesday and Wednesday)
受影響服務
Services affected

在維護期間，以下Lotus Notes 相關服務可能會出現短暫中斷或使用遲緩。所有服務會在維護工作完成後恢復正常。
During the said period, there may be short interruption on the following Lotus Notes services. All services will be resumed once the above maintenance jobs are completed.

  • 所有建立於 Lotus Notes 平台的應用流程系統，其中包括 e-Proposal、Document Database 等。
  • All Lotus Notes Workflow applications including e-Proposal, Document Databases.
受影響用戶
Affected Users		 職員
Staff
聯絡方式
Contact Info.		 服務中心 Help Desk
位置 Location – E5 – 2085 (電子地圖 eMap)
電話Tel. – 8822 8600
電郵Email – icto.helpdesk@um.edu.mo
  在維護期間如有緊急查詢，請聯絡：
In case of urgency during the maintenance period, please contact: 資訊及通訊科技部梁小姐 ICTO Miss. Queenie Leong
電話 Tel. – 8822 8643
電郵 Email – waiinleong@um.edu.mo

敬希垂注！不便之處，敬請原諒！ Thank you for your attention and sorry for any inconveniences caused.

資訊及通訊科技部 Information and Communication Technology Office

Scheduled System Maintenance of Lotus Notes systems during 1:15 p.m. to 2:15 p.m. on 17 and 18 Oct, 20232023-10-22T00:00:07+08:00
19 2023-07

ShareDM Service is resumed

2023-07-20T15:10:23+08:00

ICTO 資訊及通訊科技部

 系統恢復通告 System Recovery Notice
系統平台
System Platform		 文件管理系統
ShareDM System
受影響時段
Affected Period		 由2023年07月19日 (星期三) 15:00 至 17:00
From 15:00 to 17:00 on July 19, 2023 (Wednesday)

內容
Details

文件管理系統現已修復。以下網站及檔案存取，電子表格之遞交及審批等服務恢復正常。感謝您的耐心等待和體諒。
ShareDM system is recovered from failure. The access of below websites and services became normal. Thank you for your patience and understanding.

https://docs.um.edu.mo/
https://webdocs.um.edu.mo/
受影響用戶
Affected Users		 職員及學生
Staff and students
聯絡方式
Contact Info.		 服務中心 Help Desk
位置 Location – E5 – 2085 (電子地圖 eMap)
電話Tel. – 8822 8600
電郵Email – icto.helpdesk@um.edu.mo

敬希垂注！不便之處，敬請原諒！Thank you for your attention and sorry for any inconveniences caused.
資訊及通訊科技部 Information and Communication Technology Office

ShareDM Service is resumed2023-07-20T15:10:23+08:00
19 2023-07

ShareDM Service is suspended due to system failure

2023-07-20T15:10:24+08:00

ICTO 資訊及通訊科技部

緊急系統故障通告 Urgent System Failure Notice
系統平台
System Platform		  文件管理系統
 ShareDM System
故障原因
Details		  系統故障
 System failure
受影響時段
Maintenance Period		  由2023年07月19日 (星期三) 三時開始
 Start from 15:00 on July 19, 2023 (Wednesday)

受影響服務及網站

Service(s) and Website(s) affected

https://docs.um.edu.mo/
https://webdocs.um.edu.mo/
在系統故障期間，無法進入文件管理系統及使用檔案存取，電子表格之遞交及審批等服務。系統正在緊急修復中，不便之處敬請原諒。

During the said period, ShareDM websites and services cannot be access and sharing. The system is fixing urgently and will update you as soon as possible. We are sorry for the inconveniences caused. 

受影響用戶
Affected Users		  職員及學生
 Staff and students
聯絡方式
Contact Info.		 服務中心 Help Desk
位置 Location – E5 – 2085 (電子地圖 eMap)
電話Tel. – 8822 8600
電郵Email – icto.helpdesk@um.edu.mo

資訊及通訊科技部
Information and Communication Technology Office

ShareDM Service is suspended due to system failure2023-07-20T15:10:24+08:00
13 2023-01

Scheduled System Maintenance of UMPASS Authentication Service during 1:00 p.m. to 2:30 p.m. on 17 and 18 January, 2023

2023-02-17T15:48:53+08:00

ICTO 資訊及通訊科技部

定期系統維護通告 Scheduled System Maintenance Notice
系統平台 System Platform UMPASS 系統 UMPASS Authentication System
維護內容 Details 為系統安裝修補程序 Apply patches to system
維護時段 Maintenance Period 2023年01月17 日及18日 (星期二及星期三) 中午 1:00 至 2:30 1:00 p.m. to 2:30 p.m. on 17 and 18 January, 2023 (Tuesday and Wednesday)
受影響服務 Service affected 在維護期間，網上登入UMPASS認證系統可能會間歇性出現短暫中斷(少於一分鐘)，如果您在登入大學的系統或服務時遇到任何問題，請刷新頁面並重試登入。所有服務會在維護完成後恢復正常運作。 During the said period, there may be short intermittence interruptions (less than 1 minute) on the UMPASS Web Login service. Please refresh the web page and try again in case you encounter any problem when logging-in to the University applications and systems. All services will be resumed normal once the maintenance jobs are completed.
受影響用戶 Affected Users  職員及學生 Staff and students
聯絡方式 Contact Info. 服務中心 Help Desk 位置 Location – E5 – 2085 (電子地圖 eMap) 電話Tel. – 8822 8600 電郵Email – icto.helpdesk@um.edu.mo
[ optional ] 在維護期間如有緊急查詢，請聯絡： In case of urgency during the maintenance period, please contact: 資訊及通訊科技部 彭先生 ICTO Mr. William Pang 電話 Tel. – 8822 8407 電郵 Email – whpang@um.edu.mo

敬希垂注！不便之處，敬請原諒！ Thank you for your attention and sorry for any inconveniences caused. 資訊及通訊科技部 Information and Communication Technology Office

Scheduled System Maintenance of UMPASS Authentication Service during 1:00 p.m. to 2:30 p.m. on 17 and 18 January, 20232023-02-17T15:48:53+08:00
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