Dear Colleagues,
各位同事：

To provide opportunities for your development, the Human Resources Section is going to hold the following training course in March 2023:
為提供更多學習機會，人力資源處將於2023年3月舉辦以下培訓課程： 

Course Title:
課程名稱:		 Techniques for Handling Emergencies
突發事件應對及處理
Course Outline:
課程大綱:
  • Techniques for Handling Emergencies
    突發事件處理技巧

    • Method of handling emergencies and immediate response
      處理突發事件的方法和即時應變技巧
    • Crowd management
      人群控制安排
    • Techniques for crowd management: listening skills, questioning skills and body language
      群眾應對技巧: 聆聽技巧、發問技巧及肢體語言
    • Techniques for handling media
      傳媒應對技巧
    • Techniques for handling social media
      社交媒體處理技巧
  • Development of crisis management mechanism
    訂立危機處理機制

    • The flow of crisis management
      危機應變的流程
    • Categorization of crisis
      事件分類
    • Categorization of urgency
      急緩輕重
    • Reporting mechanism
      匯報機制
Trainer:
導師:

Ms. Flora CHEUNG from CPTTM
張佩華小姐澳門生產力暨科技轉移中心

Ms. CHEUNG has been the trainer of several UM In-house training courses in the recent years. She has over 10 years of teaching experience and 15 years of managerial experience in several Government departments of Macau and Hong Kong.

張小姐於近年曾擔任澳門大學內部培訓課程導師，擁有超過十年的培訓經驗及十五年於港澳政府部門的管理經驗。
Target:
對象: 

UM Staff, priority to Functional Heads or staff in supervision role/ Administrative Officers or above
澳大員工，事務主管或組長/行政主任或以上優先
Date and Time:
日期及時間: 		 10, 16, 17 & 23/03/2023 (Thursday & Friday/星期四及五)
18:30 – 21:30
Duration:
總時數:		 12 hours
十二小時
Certification:
證書頒發:		 Participants who achieve attendance of 80% will be awarded a certificate
出席率達80%或以上將獲發證書
Language:
授課語言: 		 Cantonese
廣東話
Venue:
上課地點:		 E11-1039
Enrollment Deadline:
報名截止日期:		 22/02/2023 (Wednesday / 星期三)
Enrollment Form:
報名表:		 Click link here
按此連結

Please note:
注意事項：

  1. Please fill in all the information requested in the enrollment form, or else that form will be voided.
    請填妥報名表上一切資料，否則該表作廢。
  2. In case there are more than one applicant from the same unit, kindly be reminded to indicate the priority of each applicant. It is suggested to gather all the forms and submit to the respective head for filling in the priority.
    當同一部門有超過一名員工報名時，務請分別指出各人的優先次序。部門可統一收集報名表後交給該部門主管填寫次序。

Kindly fill in and return the enclosed enrollment forms to Ms. Queenie LO of the Human Resources Section on or before the deadlines.
請填妥附件之報名表並於上述截止報名日期或之前將表格送回人力資源處羅小姐收。

Enquiries/查詢：ext. 8681, e-mail: HR_Training@um.edu.mo

Human Resources Section
人力資源處