Dear Users,

ICTO would like to inform you that we regularly update our maintenance schedule to help you plan your work and service usage accordingly. The schedule has now been updated and includes all planned maintenance through December 2026.

You can view the latest schedule at the following link: https://icto.um.edu.mo/regular-maintenance

For your planning, please note that regular maintenance windows are typically scheduled from 9:00 AM to 8:00 PM (lasting 11 hours). This preventive maintenance is crucial for providing a stable and secure system for the university community.

During these windows, maintenance activities may include:

• Installing security patches
• Software updates
• System reconfigurations
• Server reboots
• Availability and failover testing

We will strive to minimize disruption to user services. Although the maintenance window is 11 hours, the actual service interruptions are typically shorter.

Thank you for your understanding and cooperation.

Should you have any enquiries, please feel free to contact our Help Desk.

Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo

Information and Communication Technology Office