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7 2023-12

Upgrade to newer version of ESET Anti-virus software

2023-12-31T00:04:12+08:00

To: All Users

An updated version of ESET anti-virus software is released, and we are testing this new version. We plan to upgrade the ESET anti-virus software on all laptops and desktop computers provided by ICTO to the new version starting from 13th December, 2023 (Wednesday).

The installation is automatic. After the installation is completed, ESET will prompt you to restart the computer, while the current version still provides system protection and module updates.

Should you have any enquiries, please feel free to contact ICTO Help Desk.

Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo

Information and Communication Technology Office

各位用戶：

ESET 防毒軟件最近推出了更新版本，我們現正為新版本進行最後測試，並計劃於本月13日(星期三)起為所有由資訊及通訊科技部提供的筆記本及電腦的防毒軟件更新至最新版本。整個安裝過程全自動。完成安裝後軟件會指示用戶重新啟動電腦，而現行版本仍提供系統保護及模組更新。

如有任何疑問，請聯絡資訊及通訊科技部服務中心。

服 務 中 心
位置 : 中央教學樓東5座（E5）二樓2085室 (電子地圖)
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo

資訊及通訊科技部

Upgrade to newer version of ESET Anti-virus software2023-12-31T00:04:12+08:00
13 2023-11

Outlook service has been fixed and resumed

2023-11-13T23:47:08+08:00

ICTO 資訊及通訊科技部

各位用戶：

由於需要停用userid@umac.mo舊格式登入，已安排於今晨八時開始進行相關設置，由於部分設定未能及時同步更新至客戶端，引致用戶無法正常登入Outlook，現時已修復正常，用戶需重新登入。

不便之處，敬請原諒。

To : All Users

Due to the need to disable the old format userid@umac.mo of login domain, related settings were scheduled to start at 8:00am this morning. However, as some settings were not updated to clients in time, users were unable to log into Outlook normally. The issue has now been fixed and users need to login again.

We apologize for any inconvenience caused.

資訊及通訊科技部
Information and Communication Technology Office

Outlook service has been fixed and resumed2023-11-13T23:47:08+08:00
11 2023-10

Friendly reminder: Beware of Email Scams

2023-10-21T00:00:07+08:00
欺詐郵件
各位用戶：
　　資訊及通訊科技部接獲用戶的通知，收到懷疑欺詐電郵，其標題為“Message about network security information“之類郵件。這些電郵看起來像是一些網安資訊，經查明證實該郵件為欺詐電郵，並已對該欺詐電郵進行相應措施。
　　請勿回應此類郵件或提供任何個人資料，包括您的帳戶名稱及密碼，若不慎回應了一些可疑郵件，請儘快重設您的帳戶密碼。

如需要協助或有任何查詢，請與資訊及通訊科技部服務中心聯絡。

參考資料:慎防釣魚陷阱

 
服 務 中 心
位置 : 中央教學樓東5座（E5）2085室 (電子地圖)
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo

資訊及通訊科技部

Sample of Phishing Email

ICTO has received reports from users who have received suspicious emails with subjects such as “Message about network security information”. These emails may appear to be about network security information, but after investigation, it has been confirmed that they are phishing emails, and corresponding measures have been taken against them.

Please do not respond to these emails or provide any personal information, including your user ID and password. If you have inadvertently responded to any suspicious emails, please reset your account password as soon as possible.

If you need assistance or have any inquiries, please contact ICTO Help Desk.

Reference: Beware of Phishing Trap 

Thank you for your attention!

ICTO Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo

Information and Communication Technology Office

Friendly reminder: Beware of Email Scams2023-10-21T00:00:07+08:00
10 2023-10

Invitation: Welcome to IT Security Seminar on 18 October, 2023

2023-10-21T00:00:07+08:00
誠邀大家出席資訊安全講座2023
日期：2023年10月18日 (星期三)
地點：E4-G062演講廳

 

為了讓大家更深入了解智能生活中的資訊安全知識，以及如何在電子產品中有效保護資料，我們誠摯邀請您參加我們的資訊安全講座，來自香港的資訊科技專家，將會為大家介紹資訊安全的重要性以及資料隱私保護的策略。

詳情:

日期: 2023年10月18日 (星期三)
時間: 粵語場 上午10:30 – 中午12:00
英語場 下午3:00 – 下午4:30
地點: 劉少榮樓 E4-G062演講廳 電子地圖
內容:
  • 虛假信息或新聞 
  • ​密碼防護 
  • 欺詐郵件 
  • 數據安全 
  • 手機防護 
報名: 按此報名

   
我們歡迎您的參與! 現場將派發資訊及通訊科技部製作的紀念品，數量有限，送完即止。
如有任何疑問，請與我們的服務中心聯絡:

服 務 中 心
位置 : 中央教學樓東5座（E5）2085室 (電子地圖)
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo

資訊及通訊科技部

Invitation to IT Security Seminar 2023
Date: 18 October, 2023 (Wednesday)
Venue: E4-G062

 

In order to enhance your understanding of IT security in the context of intelligent living, and to learn how to protect data on electronic devices, we cordially invite you to join our IT Security Seminar. An Information Technology expert from Hong Kong will be introducing the importance of IT security and discussing various approaches to data privacy protection.

Details:

Date: 18 October, 2023 (Wednesday)
Time: Cantonese Session 10:30 a.m. – 12:00 noon.
English Session 3:00 p.m. – 4:30 p.m.
Venue: Anthony Lau Building, E4-G062 eMap
Topic: – False Message Or News
– ​Password Security
– Phishing Mail
– Data Security
– Mobile Security
Registration: Click here

 

You are welcomed to join the seminar! Souvenirs designed by ICTO will also be distributed on a first-come-first-served basis.
Should you have any enquiries, please do not hesitate to contact our Help Desk.

Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo

Information and Communication Technology Office

Invitation: Welcome to IT Security Seminar on 18 October, 20232023-10-21T00:00:07+08:00
28 2023-08

Upgrade to newer version of Foxit PDF Editor software

2023-09-30T00:02:10+08:00

To: All Users

An updated version of Foxit PDF Editor software has been released. We are going to upgrade the Foxit PDF Editor software on all laptops and desktop computers provided by ICTO to the new version starting from 4th September, 2023 (Monday). This upgrade is applied automatically. 

Foxit PDF Editor is a full-featured PDF solution for securely handling PDF files and forms. It provides a full-featured platform to view, create, edit, protect, export and OCR, etc.

There are some links of common functions and their instructional videos below:

  1. Edit PDF documents
  2. Add Watermarks and Backgrounds
  3. PDF page management
  4. Identify or verify the changes made to a PDF using the compare feature
  5. Protect PDFs with password protection

More instructional videos can be viewed here.
https://www.foxit.com/support/tutorial.html

Should you have any enquiries, please feel free to contact ICTO Help Desk.

Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo

Information and Communication Technology Office

各位用戶：

Foxit PDF Editor 軟件最近推出了新版本。我們現正計劃於9月4日(星期一)開始，為所有由資訊及通訊科技部提供的筆記本及電腦，通過自動化方式更新 Foxit PDF Editor 軟件至最新版本。

Foxit PDF Editor 是一個功能齊全的 PDF 解決方案，用於安全處理 PDF 文件和表單。它提供了一個功能齊全的平台，可開啟、建立、編輯、保護、儲存 PDF 文件和對其進行 OCR 文字識別等。

以下是一些常用的功能和其教學視頻連結:

  1. 文字處理功能對PDF文件進行編輯
  2. 增添浮水印或背景
  3. PDF頁面管理
  4. 使用比較功能識別或驗證對 PDF 所做的變更
  5. 在文件中增添密碼保護

更多的教學視頻可在此觀看: 
https://www.foxit.com/zh-tw/support/tutorial.html

如有任何疑問，請聯絡資訊及通訊科技部服務中心。

服 務 中 心
位置 : 中央教學樓東5座（E5）二樓2085室 (電子地圖)
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo

資訊及通訊科技部

Upgrade to newer version of Foxit PDF Editor software2023-09-30T00:02:10+08:00
6 2023-06

Scheduled server upgrade of Lotus Notes systems from 9:00 a.m. to 12:00 noon on Sunday 11th June 2023

2023-06-12T00:00:08+08:00

ICTO 資訊及通訊科技部

定期系統維護通告  Scheduled System Maintenance Notice
系統平台
System Platform		  Lotus Notes 系統
 Lotus Notes systems
維護內容
Details		 伺服器升級及備用系統安裝
Server upgrade and standby system installation
維護時段
Maintenance Period		 2023年6月11日 (星期日) 早上9:00 至中午12:00
11th June, 2023 (Sunday) 9:00am to 12:00 noon
受影響服務
Services affected

在維護期間，以下相關系統暫停服務，維護工作完成後所有服務將恢復正常。

  • Lotus Notes 相關服務：所有建立於 Lotus Notes 平台的應用流程系統，其中包括 e-Procurement、e-Proposal、FMC Database, Document Database 等。

During the maintenance period, the following related systems will suspend services. All services will be resumed once the above maintenance jobs are completed.

  • Lotus Notes Services: All Lotus Notes Workflow applications including e-Procurement, e-Proposal, FMC Database, Document Databases.
受影響用戶
Affected Users		 職員
Staff
聯絡方式
Contact Info.		 服務中心 Help Desk
位置 Location – E5 – 2085 (電子地圖 eMap)
電話Tel. – 8822 8600
電郵Email – icto.helpdesk@um.edu.mo
  在維護期間如有緊急查詢，請聯絡：
In case of urgency during the maintenance period, please contact:

資訊及通訊科技部韋先生 ICTO Mr. Jeff Wai
電郵 Email – jeffwai@um.edu.mo

敬希垂注！不便之處，敬請原諒！ Thank you for your attention and sorry for any inconveniences caused.

資訊及通訊科技部 Information and Communication Technology Office

Scheduled server upgrade of Lotus Notes systems from 9:00 a.m. to 12:00 noon on Sunday 11th June 20232023-06-12T00:00:08+08:00
23 2023-05

Scheduled Server upgrade of Lotus Notes systems from 9:00 p.m. on Friday 26th May to 12:00 noon on Sunday 28th May 2023

2023-06-03T00:00:03+08:00

ICTO 資訊及通訊科技部

定期系統維護通告  Scheduled System Maintenance Notice
系統平台
System Platform		  Lotus Notes 系統
 Lotus Notes systems
維護內容
Details		 伺服器升級及備用系統安裝
Server upgrade and standby system installation
維護時段
Maintenance Period		 2023年5月26日 (星期五) 晚上9:00 至 5月28日 (星期日) 中午12:00
26th May (Friday) 9:00pm to 28th May, 2023 (Sunday) 12:00 noon
受影響服務
Services affected

在維護期間，以下相關系統及服務相關之電郵通知傳送會中斷或遲緩，所有服務會在維護工作完成後恢復正常。

  • Lotus Notes 相關服務：所有建立於 Lotus Notes 平台的應用流程系統，其中包括 e-Procurement、e-Proposal、FMC Database, Document Database 等。

During the maintenance period, email notifications related to the following systems and services may be interrupted or delayed. All services will resume normal operation after the maintenance work is completed.

  • Lotus Notes Services: All Lotus Notes Workflow applications including e-Procurement, e-Proposal, FMC Database, Document Databases.
受影響用戶
Affected Users		 職員
Staff
聯絡方式
Contact Info.		 服務中心 Help Desk
位置 Location – E5 – 2085 (電子地圖 eMap)
電話Tel. – 8822 8600
電郵Email – icto.helpdesk@um.edu.mo
  在維護期間如有緊急查詢，請聯絡：
In case of urgency during the maintenance period, please contact:

資訊及通訊科技部韋先生 ICTO Mr. Jeff Wai
電郵 Email – jeffwai@um.edu.mo

敬希垂注！不便之處，敬請原諒！ Thank you for your attention and sorry for any inconveniences caused.

資訊及通訊科技部 Information and Communication Technology Office

Scheduled Server upgrade of Lotus Notes systems from 9:00 p.m. on Friday 26th May to 12:00 noon on Sunday 28th May 20232023-06-03T00:00:03+08:00
16 2023-05

Macao Public Holidays List 2024 and University Almanac 2023/2024 are now ready for import to Outlook Calendar

2023-05-16T17:16:03+08:00

To: All Staff

ICTO has prepared the Macao Public Holidays List 2024 and UM Almanac 2023/2024, you can import them to your Outlook calendar from now on. For more details, please refer to ICTO Knowledge Base:

Should you have any enquiries, please feel free to contact our Help Desk.

Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo

Information and Communication Technology Office

各位同事：

我們已準備了2024年澳門公眾假期表及2023/2024大學校曆表，您現在可以匯入至您的 Outlook 行事曆，詳情可參閱資訊及通訊科技部知識庫：

如有任何疑問，請與我們的服務中心聯絡。

服務中心
位置 : 中央教學樓東5座（E5）2085室 (電子地圖)
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo

資訊及通訊科技部

Macao Public Holidays List 2024 and University Almanac 2023/2024 are now ready for import to Outlook Calendar2023-05-16T17:16:03+08:00
15 2023-03

MS Outlook Critical Security Update – Please Install Patch Immediately

2023-04-15T00:00:55+08:00

Dear users,

We would like to inform you that Microsoft has issued an emergency security update to address a critical vulnerability in MS Outlook. This vulnerability can be exploited by hackers to escalate privileges, potentially allowing them to take over affected systems and execute unauthorized actions. We strongly advise all MS Outlook users to install this security update immediately to protect themselves against potential attack threats.

  • For computers provided by ICTO, an urgent update patch has been automatically deployed to ensure that Office PCs are protected against any security vulnerabilities.
  • For other computers and home use computers, we recommend performing a Windows update as soon as possible. Please ensure that the “Microsoft products” option is enabled by going to Start > Settings > Update & Security > Windows Update > Advanced options.

   

Should you have any enquiries, please feel free to contact ICTO Help Desk.

ICTO Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
email : icto.helpdesk@um.edu.mo

Information and Communication Technology Office

 

各位用戶：

微軟已發佈一項緊急安全更新， 為 MS Outlook 中的一個嚴重漏洞進行修補。入侵者可以利用這個漏洞提升權限，可能會接管受影響的系統並執行未經授權的操作。我們強烈建議所有 MS Outlook 用戶立即安裝此安全更新，以保護自己免受潛在攻擊威脅。

  • 對於ICTO提供的電腦，我們已經自動部發放緊急更新修補程式，以確保所有辦公室電腦免受任何安全漏洞的影響。
  • 對於其他電腦和家用電腦，我們建議您盡快進行Windows Update。注意：請確保 “Microsoft products” 選項已開啟：Start > Settings > Update & Security > Windows Update > Advanced options。

 

如有任何疑問，請聯絡資訊及通訊科技部服務中心。

服 務 中 心
位置 : 中央教學樓東5座（E5）二樓2085室 (電子地圖)
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo

資訊及通訊科技部

MS Outlook Critical Security Update – Please Install Patch Immediately2023-04-15T00:00:55+08:00
3 2023-02

Upgrade to newer version of ESET Anti-virus software

2023-03-03T00:00:06+08:00

To: All Users

An updated version of ESET anti-virus software is released, and we are testing this new version. We plan to upgrade the ESET anti-virus software on all laptops and desktop computers provided by ICTO to the new version starting from 6th February, 2023 (Monday).

The installation is automatic. After the installation is completed, ESET will prompt you to restart the computer, while the current version still provides system protection and module updates.

Should you have any enquiries, please feel free to contact ICTO Help Desk.

Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo

Information and Communication Technology Office

各位用戶：

ESET 防毒軟件最近推出了更新版本，我們現正為新版本進行最後測試，並計劃於本月6日(星期一)起為所有由資訊及通訊科技部提供的筆記本及電腦的防毒軟件更新至最新版本。整個安裝過程全自動。完成安裝後軟件會指示用戶重新啟動電腦，而現行版本仍提供系統保護及模組更新。

如有任何疑問，請聯絡資訊及通訊科技部服務中心。

服 務 中 心
位置 : 中央教學樓東5座（E5）二樓2085室 (電子地圖)
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo

資訊及通訊科技部

Upgrade to newer version of ESET Anti-virus software2023-03-03T00:00:06+08:00
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