31
2024-07
15
2024-04
Beware of Scam Calls
lawrenceu U Chin Cheung2024-05-15T00:01:11+08:00
親愛的同事：
我們留意到有騙徒假冒[入境處人員]致電大學分機，來電號碼為 86 字頭的機器生成號碼。如同事接獲可疑來電時，請保持警惕，小心謹慎，主動核實來電者的身分，切勿輕信來電者及隨意透露個人資料。
來電範本:
資訊及通訊科技部服務中心
| 位置 : | 中央教學樓東5座(E5)2085室 電子地圖 |
| 電話 : | 8822 8600 |
| 電郵 : | icto.helpdesk@um.edu.mo |
Dear colleagues,
We have noticed that there are scammers impersonating [Immigration Department] personnel calling UM extensions. The caller ID is a machine-generated number starting with 86. If any colleagues receive suspicious calls, please remain vigilant, cautious, and take the initiative to verify the identities of the callers instead of believing the callers hastily, or disclosing personal information arbitrarily.
Incoming sample:
ICTO Help Desk
| Location : | Room 2085, 2/F, Central Teaching Building (E5) eMap |
| Telephone : | 8822 8600 |
| Email : | icto.helpdesk@um.edu.mo |
30
2024-01
Upgrade and Maintenance of IP Phone and Voicemail Service from 1:00 p.m. to 4:00 p.m. on 4 February, 2024 (Sunday)
lawrenceu U Chin Cheung2024-02-11T00:00:14+08:00
SYSTEM MAINTENANCE ANNOUNCEMENT 系統維護通告
Upgrade and Maintenance of IP Phone and Voicemail Service from 1:00 p.m. to 4:00 p.m. on 4 February, 2024 (Sunday) IP電話服務及語音信箱服務將於2024年2月4日(星期日)下午1時至下午4時進行系統升級維護
服務資訊
| 系統平台 | 統一通訊平台 |
| 服務 | IP電話服務及語音信箱服務 |
| 暫停時段 |
2024年2月4日(星期日)下午1時至4時。在此期間，閒置中的IP電話將分批短暫重啟，重啟期間將不能使用。其他服務將維持正常。 |
| 詳情 |
為了提升服務的穩定性及安全性，我們將部署新的伺服器以擴展系統容量及提高可用性，並為現時的伺服器安裝修補程序以加強系統安全。 |
| 受影響用戶 | 使用IP電話及語音信箱服務的用戶 |
如有任何疑問，請與我們的服務中心聯絡。
資訊及通訊科技部服務中心
| 位置 : | 中央教學樓東5座(E5)2085室 電子地圖 |
| 電話 : | 8822 8600 |
| 電郵 : | icto.helpdesk@um.edu.mo |
Service Information
| System Platform | Unified Communication Platform |
| Service(s) | IP Phone and Voicemail Service |
| Suspension Period |
From 1:00 PM to 4:00 PM on 4 February, 2024 (Sunday). During this period, idle IP Phone set will be reboot in batches and unavailable during reboot. Other services will remain operational. |
| Details |
To improve service stability and security, we will deploy new server to expand system capacity and improve availability and install security patches on existing servers. |
| Affected Users | UM Users who use IP Phone and Voicemail service |
Should you have any enquiries, please contact our Help Desk.
ICTO Help Desk
| Location : | Room 2085, 2/F, Central Teaching Building (E5) eMap |
| Telephone : | 8822 8600 |
| Email : | icto.helpdesk@um.edu.mo |
7
2023-11
Maintenance of Secure Email Gateway on 12 November (Sunday) 2023 from 9:00 a.m. to 11:00 a.m.
lawrenceu U Chin Cheung2023-11-19T18:00:09+08:00
7
2023-11
Maintenance of Secure Email Gateway on 12 November (Sunday) 2023 9:00 a.m. to 11:00 a.m.
lawrenceu U Chin Cheung2023-11-07T16:18:56+08:00
4
2023-07
Maintenance of Secure Email Gateway on 8 July (Saturday) 2023 9:00 a.m. to 2:00 p.m.
lawrenceu U Chin Cheung2023-08-08T00:00:02+08:00
29
2023-05
Maintenance of eFax System on 31 May (Wednesday) 2023 12:30 p.m. to 12:45 p.m.
lawrenceu U Chin Cheung2023-07-20T15:35:23+08:00
20
2023-02
Change of Service Provider for International Internet Lease Line
lawrenceu U Chin Cheung2023-03-20T00:00:26+08:00To: All Users
Please be informed that the connection of the international Internet leased line will be provided by the new service provider starting from 8:00p.m. on 24 February 2023 and the other lines will remain unchanged. This is to improve the user experience in using Internet service and meet the growing demand of Internet bandwidth. During the transition (non-office hours), there may be unstable performance on some Internet access. ICTO will continue to monitor the Internet service and work with Internet service providers to provide stable service.
Should you have any enquiries, please contact our Help Desk. In case of urgency during the maintenance period, please contact ICTO Michael (Tel: 8822 8626).
ICTO Help Desk
| Location : | Room 2085, 2/F, Central Teaching Building (E5) eMap |
| Telephone : | 8822 8600 |
| Email : | icto.helpdesk@um.edu.mo |
各位用戶：
茲通知由2023年2月24日下午8時起，互聯網專線的連接將由新的服務供應商提供，而其他線路維持不變，以滿足將來互聯網頻寬增加的需要，進一步改善用戶在使用互聯網服務上的體驗。在轉換工作進行期間（非辦公時間），部份互聯網訪問可能會出現不穩定情況。資訊及通訊科技部將持續監測互聯網服務情況，並與服務供應商合作以提供穩定的服務。
如有任何疑問，請與我們的服務中心聯絡。在維護期間如有緊急查詢，請聯絡資訊及通訊科技部尤先生 (電話：8822 8626)。
資訊及通訊科技部服務中心
| 位置 : | 中央教學樓東5座(E5)2085室 電子地圖 |
| 電話 : | 8822 8600 |
| 電郵 : | icto.helpdesk@um.edu.mo |
18
2023-01
Maintenance of Network Bandwidth Management System from 9:30 a.m. to 1:00 p.m. on 28 January, 2023 (Saturday)
lawrenceu U Chin Cheung2023-02-18T00:00:53+08:00
SYSTEM MAINTENANCE ANNOUNCEMENT 系統維護通告
Maintenance of Network Bandwidth Management System from 9:30 a.m. to 1:00 p.m. on 28 January, 2023 (Saturday) 網絡頻寬管理系統將於2023年1月28日(星期六)上午9時30分至下午1時進行系統維護
Service Information
| System Platform | Network Bandwidth Management System |
| Service(s) | Internet |
| Suspension Period | 09:30 to 13:00 on January 28, 2023 (Saturday) |
| Details | During the maintenance period, the Network Bandwidth Management System will be upgraded, the Internet service will not be suspended. However, there may be intermittent interruptions. We will strive to maintain the stability of the service. |
| Affected Users | All Users (including UM internal and external users) |
Should you have any enquiries, please contact our Help Desk.
ICTO Help Desk
| Location : | Room 2085, 2/F, Central Teaching Building (E5) eMap |
| Telephone : | 8822 8600 |
| Email : | icto.helpdesk@um.edu.mo |
服務資訊
| 系統平台 | 網絡頻寬管理系統 |
| 服務 | 互聯網 |
| 暫停時段 | 2023年01月28日 (星期六) 09:30 至 13:00 |
| 詳情 | 在維護期間，網絡頻寬管理系統會進行系統升級，互聯網服務不會暫停，但有可能出現不穩定情況，我們會儘量維持服務的提供。 |
| 受影響用戶 | 所有用戶（包括大學內部及外部用戶） |
如有任何疑問，請與我們的服務中心聯絡。
資訊及通訊科技部服務中心
| 位置 : | 中央教學樓東5座(E5)2085室 電子地圖 |
| 電話 : | 8822 8600 |
| 電郵 : | icto.helpdesk@um.edu.mo |