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7 2025-01

ICTO Service Introduction: Microsoft Teams

2025-01-07T12:17:35+08:00

ICTO服務介紹: Microsoft Teams

由於Zoom於2025年1月1日起不再向大學銷售其服務（詳情請按此），為了確保線上協作的連續性，ICTO 正在積極致力於提供 Microsoft Teams 作為過渡解決方案來滿足您的需求。

Microsoft Teams 用戶端 (Windows) 已安裝到資訊及通訊科技部的電腦中。如果您無法安裝Teams用戶端或在桌面上看不到Microsoft Teams圖示，請按此。

以下是一些有關於Microsoft Teams的功能介紹

  圖例 使用簡介
如何登入？
  1. 打開桌面上的Microsoft Teams 用戶端。
  2. 點選登入按鈕。
  3. 輸入您的澳大電郵地址，然後點擊下一步。
  4. 頁面將重新導向至UMPASS 驗證頁面。請輸入您的 UMPASS 帳號名稱和密碼。

詳情可按此瀏覽ICTO FAQ。
如何安排會議？

即時會議:

您可以透過 Microsoft Teams 應用程式或 Microsoft Outlook 開始即時會議。

排程會議:

您可以透過 Microsoft Outlook 開始排程會議。

詳情可按此瀏覽ICTO FAQ。
如何參加會議？

即時會議:

點擊會議連結加入會議。您可以選擇在瀏覽器上繼續或在 Teams 應用程式上加入來開始會議。

排程會議:

在Outlook行事曆上找到會議並點擊它，然後點選加入Teams會議按鈕。

 
如何錄影會議？

在會議控制項中，選取 其他動作 > 錄製和轉錄 > 開始錄製。

詳情可按此瀏覽ICTO FAQ。

 

若您想了解更多或需要有關使用 Microsoft Teams 的協助，您可以：

最後，按照現時Zoom的使用政策，你仍可參與其他人主持的Zoom會議或以個人電郵登記免費基本帳戶主持不超過40分鐘的多人會議。

如有任何疑問，請與我們的服務中心聯絡。

資訊及通訊科技部服務中心

位置 : 中央教學樓東5座(E5)2085室  電子地圖
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo 

ICTO Service Introduction: Microsoft Teams

As Zoom no longer sold its service to University starting from January 1st, 2025 (For details, please click here), to ensure continuity of online collaboration, ICTO is actively working on providing Microsoft Teams as a transitional solution to address your needs.

Microsoft Teams Client (Windows) has been deployed in ICTO’s computers. If you fail to install Teams client or cannot see the Microsoft Teams icon on your desktop, please visit here.

Some common features about Microsoft Teams

  Figure Introduction / FAQ
How to sign in?
  1. Click Microsoft Teams Client on your desktop.
  2. Click the Sign in Button.
  3. Input your UM email address and click Next.
  4. It will redirect to UMPASS authentication page. Please enter your UMPASS account name and password.

For more details, please click here to visit ICTO FAQ.
How to schedule a meeting?

Instant Meeting:

You can start an instant meeting either through the Microsoft Teams app or Microsoft Outlook

Schedule Meeting:

You can start schedule meeting through Microsoft Outlook

For more details, please click here to visit ICTO FAQ.
How to join a meeting?

Instant Meeting:

Click the meeting link to join the meeting. You can choose Continue on the browser or Join on the Teams app to start the meeting.

 

Schedule Meeting:

Please go to your calendar on your Outlook. Find the Teams Meeting and click on it, then click the Join Teams Meeting button.

 
How to record a meeting?

In your meeting controls, select More actions > Record and transcribe  > Start recording.

For more details, please click here to visit ICTO FAQ.

 

Learn more and getting help with Microsoft Teams:

Last but not least, according to current policy of Zoom, you may still join Zoom meeting hosted by others or registered a free basic account using your personal email address to host multi-parties meeting for up to 40 minutes.

Should you have any enquiries, please contact our Help Desk.

ICTO Help Desk

Location : Room 2085, 2/F, Central Teaching Building (E5)  eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo 

ICTO Service Introduction: Microsoft Teams2025-01-07T12:17:35+08:00
17 2024-12

Termination of Zoom service from January 1st, 2025

2025-01-17T00:00:14+08:00

各位用戶：

我們很遺憾地通知您，我們最近收到 Zoom Communications, Inc. 的通知，由於銷售政策發生變化，他們將從 2025 年 1 月 1 日起不再向大學提供服務（即會議、網路研討會等）。

您應該知道什麼：

  • 2024 年 12 月 31 日之後，與您的 UM Zoom 帳戶關聯的所有資料將永久刪除且無法存取。
  • 2024 年 12 月 31 日之後，任何指向您即將舉行的Zoom預定會議和雲端錄製的超連結都將失效。

您應該做什麼：

  • ICTO 強烈建議您在 2024 年 12 月 31 日之前將雲端錄製內容從 Zoom Cloud 下載到本機磁碟機（如有必要）。

如何下載 Zoom 雲端錄製檔案?

  • 另外 UMMoodle 的 Zoom Meeting Plugin 亦會停用，用戶可使用以下方法加入 Team 的會議連結。

如何在UMMoodle中分享新的Microsoft Teams會議？

為了確保線上協作的連續性，ICTO 正在積極致力於提供 Microsoft Teams 作為過渡解決方案來滿足您的需求。

Microsoft Teams 常見問題

為了支持您的過渡，請參閱以下Microsoft Teams 常見問題：

  1. Microsoft Teams有哪些功能？
  2. 如何下載和安裝Microsoft Teams？
  3. 如何登入 Microsoft Teams？
  4. 如何在 Outlook 中建立/排程Teams會議？
  5. 如何在 Microsoft Teams 中錄影會議？

我們感謝您在此過渡期間的理解與配合。請繼續關注有關上述步驟的進一步更新和詳細指南。

如有任何疑問，請與我們的服務中心聯絡。

資訊及通訊科技部服務中心

位置 : 中央教學樓東5座(E5)2085室  電子地圖
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo 

 

To: All Users,

We regret to inform you that Zoom Communications, Inc. has recently notified us that they will no longer provide its services (i.e. Meeting, Webinar, etc.) to the University starting from January 1st, 2025, due to their sales policy changes.

What You Should Know:

  • All data associated with your UM Zoom account will be permanently deleted and cannot be accessed after December 31st, 2024.
  • Any Zoom links to your upcoming scheduled meeting and cloud recording will not work after December 31st, 2024.

What You Should Do:

  • ICTO strongly recommend that you download your Cloud Recording from Zoom Cloud to a local drive, if necessary, before the end of December 31, 2024.

How to download Zoom cloud recordings?

  • UMMoodle’s Zoom Meeting Plugin will also be disabled. You can use the following method to add Team’s meeting link.

How to share a new Microsoft Teams Meeting in UMMoodle?

To ensure continuity of online collaboration, ICTO is actively working on providing Microsoft Teams as a transitional solution to address your needs.

Microsoft Teams FAQ

To support your transition, please refer to the following Microsoft Teams FAQs:

  1. What are the features of Microsoft Teams?
  2. How to download and install Microsoft Teams?
  3. How to sign in Microsoft Teams?
  4. How to Create / Schedule a Teams Meeting in Outlook?
  5. How to record meetings in Microsoft Teams?

We appreciate your understanding and cooperation during this transition. Please stay tuned for further updates and detailed guides on the steps mentioned above.

Should you have any enquiries, please contact our Help Desk.

ICTO Help Desk

Location : Room 2085, 2/F, Central Teaching Building (E5)  eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo 

 

Termination of Zoom service from January 1st, 20252025-01-17T00:00:14+08:00
24 2024-09

Regarding Recent Performance Issues on Internet Services

2024-10-19T00:00:24+08:00

尊敬的用戶：

最近，資訊及通訊科技部（ICTO）留意到本校互聯網服務效能存在問題，尤其是在連接部份內地網站時，出現無法存取或響應緩慢。經調查，問題主要源自其中一間為本校提供互聯網網絡服務供應商（ISP）的效能未如理想所引致。

ICTO在 9 月初已將有關問題向相關 ISP 反映及強調其嚴重性，但改進仍未理想及不夠顯著。為此，我們近日再與相關ISP的高級管理層召開了進一步會議，對方承諾會作出一系列相應行動及在短時間內積極進行網絡改善。為應對現時需求，我們已採取緊急措施，暫時向另一間 ISP 調配更多資源以緩解校內用戶需求。

該供應商的網絡服務正在逐步改善。ICTO將持續監測網路服務的表現並進一步優化。

感謝您的關注，並對由此造成的任何不便表示歉意。

如有任何疑問，請與我們的服務中心聯絡。

資訊及通訊科技部服務中心

位置 : 中央教學樓東5座(E5)2085室  電子地圖
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo 

 

Dear Users,

Recently, ICTO was aware of performance issues on our University’s Internet services, especially unable to access or slow response in certain websites in Mainland China. After investigation, it showed that it was mainly caused by the unsatisfied performance for one of the Internet Service Provider (ISP) that provides Internet service to our University.

ICTO had reported the issues to ISP in early September and emphasized its severity, but the improvement is not significant nor satisfactory. Therefore, a meeting was held with their senior management lately, and they had committed to take corresponding actions and make network improvement proactively within short period of time. To cater current demands, ICTO has allocated more resources to another ISP to fulfill the demands from our users as a contingency.

The network service from that ISP was improving. ICTO will keep monitoring the performance and continue to implement optimization on Internet Services.

Thank you for your attention and sorry for any inconvenience caused.

Should you have any enquiries, please contact our Help Desk.

ICTO Help Desk

Location : Room 2085, 2/F, Central Teaching Building (E5)  eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo 

 

Regarding Recent Performance Issues on Internet Services2024-10-19T00:00:24+08:00
14 2023-11

Trial of High Speed Internet Area for Research Data Download

2023-12-31T00:07:12+08:00

設立高速網路專區的目的是甚麼？

為了更好地滿足研究目的需要下載大容量檔案的需求，資訊及通訊科技部特別設立了一個高速網路試用專區。這個專區提供更快速、穩定的網路連接，供下載大容量的檔案，以提升網路體驗。

 

位置：資訊及通訊科技部服務中心（E5-2084）外

頻寬：最高達到300Mbps(上下載)

服務時間：

  • 星期一至星期五：早上八時至晚上八時
  • 星期六：早上八時至下午一時

由於資源有限，教職員和學生需要透過IT服務管理系統進行申請。

Network->

一旦申請獲得批准*，ICTO 收到後，需 2 個工作天的處理時間。

*申請者學生，請輸入導師的用戶名稱作為審核者。

Wi-Fi：請連線至 SSID「UM_HighSpeed_WLAN」並使用您的 UMPASS 使用者 ID 和密碼登入。

有線：請使用現場工作台上提供的網路線並使用您的 UMPASS 使用者 ID 和密碼登入。

如有任何疑問，請與我們的服務中心聯絡。

資訊及通訊科技部服務中心

位置 : 中央教學樓東5座(E5)2085室  電子地圖
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo 

What is the purpose of the High Speed Internet Area?

In order to better facilitate the demands for downloading large data files for research purpose, ICTO setup a high speed Internet area as trial. This area provides a faster and more stable network connection for downloading large files to improve network usage experience.

Location: Outside ICTO Help Desk area (E5-2084)

Bandwidth: Up to 300Mbps (upload & download)

Operating hours:

  • Monday – Friday: 8 a.m. – 8 p.m.
  • Saturday: 8 a.m. – 1 p.m.

As resources are limited, staff and students need to apply via IT Service Management System.

Network->

Once the application is approved* and received by ICTO, please allow 2 working days for processing.

* For students, please input your supervisor user ID as the approver.

Wi-Fi: Please connect to SSID “UM_HighSpeed_WLAN” and login with your UMPASS User ID and Password.

Wired: Please connect to the network cable available on the working table at the area, and login with your UMPASS User ID and Password.

Should you have any enquiries, please contact our Help Desk.

ICTO Help Desk

Location : Room 2085, 2/F, Central Teaching Building (E5)  eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo 

 

Trial of High Speed Internet Area for Research Data Download2023-12-31T00:07:12+08:00
30 2023-05

Replacement of Uninterruptible Power Supply(UPS) at Primary Data Center from 17 June (Saturday) to 19 June (Monday) 2023

2023-06-05T17:13:53+08:00

SYSTEM MAINTENANCE ANNOUNCEMENT 系統維護通告

Replacement of Uninterruptible Power Supply(UPS) at Primary Data Center from 17 June (Saturday) to 19 June (Monday) 2023

主數據中心的不間斷電源供應系統於2023年6月17日(星期六)至6月19日(星期一)進行更換

服務資訊

系統平台 不間斷電源供應系統
服務 ICT 服務 (https://icto.um.edu.mo/services/)
暫停時段 2023年6月16日(星期五)下午6:00至6月19日(星期一)上午11:00
詳情

在更換工程進行期間，主數據中心的電源將關閉，以保障工作人員的施工安全。大部份ICT服務將由副數據中心提供而不會中斷，唯以下ICT服務將於上述期間暫停服務：

  • 虛擬桌面服務
  • 虛擬電腦室
  • UMRC流動應用程式
  • Open Data API平台
  • 軟件授權服務 – 包括Autodesk, MATLAB, Minitab, SPSS, EViews, Abaqus, ETABS, GeoStudio, Intel Software, PLAXIS 2D/3D, IDL, Accelrys, SAP2000, SDL Trados
  • IT 服務管理系統
受影響用戶 所有用戶
如有任何疑問，請與我們的服務中心聯絡。

資訊及通訊科技部服務中心

位置 : 中央教學樓東5座(E5)2085室  電子地圖
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo 

Service Information

System Platform Uninterruptible Power Supply
Service(s) ICT Services (https://icto.um.edu.mo/services/)
Suspension Period  from 6:00 pm on June 16, 2023 (Friday) to 11:00 am on June 19, 2023 (Monday)
Details

During the replacement period, the power supply of primary data center will be suspended to ensure the safety of construction personnel. Most of the ICT services will be provided by secondary data center without interruption, except the following services which will be suspended during the above period:

  • Virtual Desktop Services
  • Virtual Computer Room
  • UMRC App
  • Open Data API Platform
  • Software Licensing Services – includes Autodesk, MATLAB, Minitab, SPSS, EViews, Abaqus, ETABS, GeoStudio, Intel Software, PLAXIS 2D/3D, IDL, Accelrys, SAP2000, SDL Trados
  • IT Service Management System
Affected Users All users
Should you have any enquiries, please contact our Help Desk.

ICTO Help Desk

Location : Room 2085, 2/F, Central Teaching Building (E5)  eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo 

 

Replacement of Uninterruptible Power Supply(UPS) at Primary Data Center from 17 June (Saturday) to 19 June (Monday) 20232023-06-05T17:13:53+08:00
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