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26 2024-12

Friendly Reminder: Termination of Zoom service from January 1st, 2025

2025-01-17T00:00:14+08:00

各位用戶:

我們很遺憾地通知您,我們最近收到 Zoom Communications, Inc. 的通知,由於銷售政策發生變化,他們將從 2025 年 1 月 1 日起不再向大學提供服務(即會議、網路研討會等)。

您應該知道什麼:

  • 2024 年 12 月 31 日之後,與您的 UM Zoom 帳戶關聯的所有資料將永久刪除且無法存取。
  • 2024 年 12 月 31 日之後,任何指向您即將舉行的Zoom預定會議和雲端錄製的超連結都將失效。

您應該做什麼:

  • ICTO 強烈建議您在 2024 年 12 月 31 日之前雲端錄製內容從 Zoom Cloud 下載到本機磁碟機(如有必要)。

如何下載 Zoom 雲端錄製檔案?

  • 另外 UMMoodle 的 Zoom Meeting Plugin 亦會停用,用戶可使用以下方法加入 Team 的會議連結。

如何在UMMoodle中分享新的Microsoft Teams會議?

為了確保線上協作的連續性,ICTO 正在積極致力於提供 Microsoft Teams 作為過渡解決方案來滿足您的需求。

Microsoft Teams 常見問題

為了支持您的過渡,請參閱以下Microsoft Teams 常見問題

  1. Microsoft Teams有哪些功能?
  2. 如何下載和安裝Microsoft Teams?
  3. 如何登入 Microsoft Teams?
  4. 如何在 Outlook 中建立/排程Teams會議?
  5. 如何在 Microsoft Teams 中錄影會議?

我們感謝您在此過渡期間的理解與配合。請繼續關注有關上述步驟的進一步更新和詳細指南。

如有任何疑問,請與我們的服務中心聯絡。

資訊及通訊科技部服務中心

位置 : 中央教學樓東5座(E5)2085室  電子地圖
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo 

 

To: All Users,

We regret to inform you that Zoom Communications, Inc. has recently notified us that they will no longer provide its services (i.e. Meeting, Webinar, etc.) to the University starting from January 1st, 2025, due to their sales policy changes.

What You Should Know:

  • All data associated with your UM Zoom account will be permanently deleted and cannot be accessed after December 31st, 2024.
  • Any Zoom links to your upcoming scheduled meeting and cloud recording will not work after December 31st, 2024.

What You Should Do:

  • ICTO strongly recommend that you download your Cloud Recording from Zoom Cloud to a local drive, if necessary, before the end of December 31, 2024.

How to download Zoom cloud recordings?

  • UMMoodle’s Zoom Meeting Plugin will also be disabled. You can use the following method to add Team’s meeting link.

How to share a new Microsoft Teams Meeting in UMMoodle?

To ensure continuity of online collaboration, ICTO is actively working on providing Microsoft Teams as a transitional solution to address your needs.

Microsoft Teams FAQ

To support your transition, please refer to the following Microsoft Teams FAQs:

  1. What are the features of Microsoft Teams?
  2. How to download and install Microsoft Teams?
  3. How to sign in Microsoft Teams?
  4. How to Create / Schedule a Teams Meeting in Outlook?
  5. How to record meetings in Microsoft Teams?

We appreciate your understanding and cooperation during this transition. Please stay tuned for further updates and detailed guides on the steps mentioned above.

Should you have any enquiries, please contact our Help Desk.

ICTO Help Desk

Location : Room 2085, 2/F, Central Teaching Building (E5)  eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo 

 

Friendly Reminder: Termination of Zoom service from January 1st, 20252025-01-17T00:00:14+08:00
31 2024-10

ICTO Tips – Easy way to reactivate Two-Factor Authentication (2FA) service in new mobile

2025-01-01T00:01:28+08:00

雙重認證(2FA)是額外增設的一層安全防護,可以為您確認登入帳號的是您本人,以進一步保護您的帳戶,降低帳戶被盜用的風險,從而保護大學及您的個人資料。

當您更換電話設備後,請參考以下指引在新設備設置2FA:

備註:在使用非澳大網絡訪問SSL VPN時,必須使用雙重認證(2FA)

 

上期ICTO貼士

如有任何疑問,請與我們的服務中心聯絡。

資訊及通訊科技部服務中心

位置 : 中央教學樓東5座(E5)2085室  電子地圖
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo 

 

Two-Factor Authentication (2FA) provides an extra layer of protection designed to ensure that you are the only person accessing your account, which can minimize the risk of account from being hacked and protect your personal data as well as the University’s data.

When you have changed phone device, please refer to following steps to reactivate 2FA service in new mobile:

Remark: Two-Factor Authentication (2FA) is required when accessing SSL VPN from non-UM network.

 

Previous ICTO Tips

Should you have any enquiries, please contact our Help Desk.

ICTO Help Desk

Location : Room 2085, 2/F, Central Teaching Building (E5)  eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo 

ICTO Tips – Easy way to reactivate Two-Factor Authentication (2FA) service in new mobile2025-01-01T00:01:28+08:00
30 2024-08

ICTO Tips – How to connect Wired and Wireless network at Residential Colleges (RC) and Postgraduate Houses (PGH)

2024-08-30T16:30:09+08:00

大學校園網絡由光纖連接並貫通所有建築物,所有教職員及學生均可使用有線網絡和無線網絡服務。

關於連接大學校園網絡請參考以下資訊。

學生宿舍和研究生宿舍均設有網絡插座(如下圖所示)。

當需要使用有線網絡時,請先將網線插入標籤以「D-FD」/「D」開首的網絡插座,然後設置您的電腦。

設置指南請參考:

Windows 11 設置Windows 10 設置

MacOS 設置

資訊及通訊科技部為各書院 (RC) 和研究生宿舍 (PGH) 提供 Wi-Fi SSID「UM_SECURED_WLAN_5G」「UM_SECURED_WLAN」

「UM_SECURED_WLAN_5G」只提供5GHz頻段,以減少無線網絡間的干擾或擁塞。

您可以根據需要連接這兩個 Wi-Fi SSID。

無線網絡設置請參考:

Wi-Fi 設置

「校園網路效能測試及回饋平台」https://speedtest.icto.um.edu.mo專為用戶而設計,用於提供遇到網路問題時進行速度測試並提交測試結果。

如果您在使用校園網絡服務時遇到問題,請填妥校園網絡性能報告表,提供相關資料以便進一步跟進。

詳情可參閱以下指引:

如何向ICTO報告校園網絡性能?

如有任何疑問,請與我們的服務中心聯絡。

資訊及通訊科技部服務中心

位置 : 中央教學樓東5座(E5)2085室  電子地圖
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo 

UM campus network is connected by fibers across all buildings. Wired and wireless network services are available for all UM members. 

Please refer to following information about connecting campus network quickly. 

The network socket installed at RC and PGH is shown as below. 

In order to connect to campus wired network, please insert the network cable to the network socket that labelled with “D-FD” / “D” index, and then configure your computer.

For the configuration guideline, please refer to:

Windows 11 configuration, Windows 10 configuration

MacOS configuration

ICTO provides Wi-Fi SSID “UM_SECURED_WLAN_5G” and “UM_SECURED_WLAN” for all Residential Colleges (RC) and Postgraduate Houses (PGH).

“UM_SECURED_WLAN_5G” provides 5GHz band only in order to reduce interference or congestion of the wireless network.

You can connect to these two Wi-Fi SSID depends on your needs.  

For the Wireless network configuration, pleaser refer to:

Wi-Fi configuration

“Campus Network Performance Test And Feedback Platform” (https://speedtest.icto.um.edu.mo) is designed for users to conduct speed test and submit test results when encountering network issue on campus.

If you encounter problems using campus network services, please complete The Campus Network Performance Report Form and provide relevant information for further investigation. 

For details, please refer to the following FAQ:

How to report campus network performance to ICTO?

Should you have any enquiries, please contact our Help Desk.

ICTO Help Desk

Location : Room 2085, 2/F, Central Teaching Building (E5)  eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo 

ICTO Tips – How to connect Wired and Wireless network at Residential Colleges (RC) and Postgraduate Houses (PGH)2024-08-30T16:30:09+08:00
30 2024-08

ICTO Tips – Manage UMPASS account and easy way to activate Two-Factor Authentication (2FA)

2024-08-30T16:29:26+08:00

UMPASS 帳戶是用於存取澳門大學各種服務和應用程式的用戶名稱和密碼。用戶可透過UMPASS帳戶登入電子郵件、UMMoodle、有線和無線網路、SSL VPN等服務。

您可以透過訪問 https://umpass.um.edu.mo/ 管理您的 UMPASS 帳戶:

為了增強帳戶安全性,建議您啟用雙重認證服務(2FA)或每 90 天更改一次密碼。

雙重認證(2FA)是額外增設的一層安全防護,可以為您確認登入帳號的是您本人,以進一步保護您的帳戶,降低帳戶被盜用的風險,從而保護大學及您的個人資料。

申請2FA或重新啟動2FA的方式請參考:

備註:在使用非澳大網絡訪問SSL VPN時,必須使用雙重認證(2FA)

如有任何疑問,請與我們的服務中心聯絡。

資訊及通訊科技部服務中心

位置 : 中央教學樓東5座(E5)2085室  電子地圖
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo 

UMPASS account is the User ID and password for accessing various services and applications of the University of Macau. It allows users to log in to services such as email, UMMoodle, wired & wireless networks, SSL VPN, etc.

You can access https://umpass.um.edu.mo/ to manage your UMPASS account:

To enhance account security, enable Two-Factor Authentication (2FA) or to change account password every 90 days.

Two-Factor Authentication (2FA) provides an extra layer of protection designed to ensure that you are the only person accessing your account, which can minimize the risk of account from being hacked and protect your personal data as well as the University’s data.

The way to apply 2FA or reactivate 2FA, please refer to:

Remark: Two-Factor Authentication (2FA) is required when accessing SSL VPN from non-UM network (e.g. outside campus).

Should you have any enquiries, please contact our Help Desk.

ICTO Help Desk

Location : Room 2085, 2/F, Central Teaching Building (E5)  eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo 

ICTO Tips – Manage UMPASS account and easy way to activate Two-Factor Authentication (2FA)2024-08-30T16:29:26+08:00
17 2024-08

Introduction of ICTO Help Desk

2024-10-31T00:03:35+08:00

資訊及通訊科技部服務中心簡介

資訊及通訊科技部服務中心為全體教職員工及學生在教學、應用系統和網絡服務等方面提供技術支援及服務。藉著新學年的開端,向各位簡介本服務中心的服務。

新用戶快速指南

請訪問「 新用戶快速指南 」專頁查看設施和服務簡介。

聯絡我們

 
服務中心位置: 中央教學樓東 5 座(E5)2樓 2085 室
電子地圖: 請按這裏
電話: 8822 8600
電子郵箱: icto.helpdesk@um.edu.mo
IT 服務管理系統: https://itservice.um.edu.mo
服務時間: 星期一至星期五 上午8:00 至 晚上8:00
星期六 上午8:00 至 下午1:00
星期日及公眾假期休息

 

服務中心提供多種支援方式,當中包括:電話支援、電郵支援、遠端技術支援、現場支援等。

借用電腦設備

手提電腦、網上會議設備及手寫板設備可供任何職員在校內舉辦課程、研討會、會議或面試等用途。如欲借用這些設備,申請者必須在最少一個工作天前透過澳大資源借用系統申請借用相關設施。

*如需借用視像會議設備,請電郵 icto.helpdesk@um.edu.mo 

《資訊及通訊科技部通訊》

服務中心持續推出《資訊及通訊科技部通訊》,內容涵蓋了焦點主題、資訊安全、ICTO小貼士、活動花絮等等。讀者能通過追蹤閱讀,提昇資訊科技知識和緊貼資訊及通訊科技部最新動態。

資訊及通訊科技部聊天機械人

聊天機械人旨在幫助用戶以互動方式查找與資訊及通訊科技部所提供服務的相關電腦問題資訊和答案。聊天機械人經過訓練,可以支援最常見的電腦服務如帳戶、電郵,打印服務,UMMoodle等問題。用戶可以透過資訊及通訊科技部主頁使用聊天機械人。

如有任何疑問,請與我們的服務中心聯絡。

資訊及通訊科技部服務中心

位置 : 中央教學樓東5座(E5)2085室  電子地圖
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo 

 

Introduction of ICTO Help Desk

ICTO Help Desk provides technical support and services to all staff and students on teaching and learning, applications, and network services. We would like to introduce our services to you at the beginning of new academic year.

Quick Guide for New UM Members

ICTO Help Desk have prepared a quick guide to introduce major IT facilities and services.

Please visit this “Quick Guide for New UM Members” for the introduction of IT facilities and services.

Contact Us

Help Desk Location: Room 2085, 2/F, Central Teaching Building (E5)
Map: Click here
Telephone: 8822 8600
Email: icto.helpdesk@um.edu.mo
IT Service Management System: https://itservice.um.edu.mo
Service Hours: Monday to Friday 8:00am to 8:00pm
Saturday 8:00am to 1:00pm
Closed on Sundays and Public Holidays

 

ICTO Help Desk offers various ways to provide support service, which include phone support, email support, remote support, and on-site support.

Booking of Computing Equipment

Notebook computers, web conference equipment and handwriting device can be reserved by any staff members for conducting classes, seminars, meetings or interviews on campus. To book the computer facilities, staff member should submit a request through UM Resource Booking System to ICTO at least one working day in advance.

*For reservation of conference camera, please contact icto.helpdesk@um.edu.mo

ICTO Newsletter

Help Desk keeps launching “ICTO Newsletter” which covers Focus Topics, IT Security, ICTO Tips, and Event update, etc. Readers can enhance IT knowledge and stay close to ICTO latest status through track reading.

ICTO Chatbot

The chatbot is designed to help users interactively find answers and relevant information regarding IT related problems relevant to services offered by ICTO.
The chatbot has been trained to support the most frequently asked questions of IT services such as UM Accounts, Email Services, Printing Services, UMMoodle, etc. You can easily access the chatbot via ICTO Website .

 

Should you have any enquiries, please contact our Help Desk.

ICTO Help Desk

Location : Room 2085, 2/F, Central Teaching Building (E5)  eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo 

 

Introduction of ICTO Help Desk2024-10-31T00:03:35+08:00
21 2023-11

ICTO Help Desk Counter Temporary Move to E5-2087 Starting From 27 November 2023

2023-12-31T00:07:11+08:00

資訊及通訊科技部服務中心將於11月27日起臨時搬遷至 E5-2087

為了優化空間和提供更舒適的技術支援體驗,資訊及通訊科技部服務中心(E5-2085) 將於2023年11月27日至12月期間進行翻新工程。

工程期間,服務中心前台服務將暫時移至E5-2087 。不便之處敬請原諒。

如有任何疑問,請與我們的服務中心聯絡。

資訊及通訊科技部服務中心

位置 : 中央教學樓東5座(E5)2085室  電子地圖
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo 

 

ICTO Help Desk Counter Temporary Move to E5-2087 Starting From 27 November 2023

In order to optimize space and provide a more comfortable environment for IT support, ICTO Help Desk counter (E5-2085) will carry out renovation starting from 27 November 2023 until end of December 2023. 

During renovation work, Help Desk counter service will be temporary moved to E5-2087.  We apologize for the inconvenience caused.

Should you have any enquiries, please contact our Help Desk.

ICTO Help Desk

Location : Room 2085, 2/F, Central Teaching Building (E5)  eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo 

 

ICTO Help Desk Counter Temporary Move to E5-2087 Starting From 27 November 20232023-12-31T00:07:11+08:00
9 2023-11

ICTO Tips – Two-Factor Authentication Service (2FA) Your Digital Life Guardian

2023-12-31T00:07:13+08:00

為甚麼雙重認證 (2FA) 這麼重要?

在這個數字化的時代,網絡安全是一個不容忽視的議題。雙重認證服務 (2FA) 為您的 UMPASS 帳戶提供額外的安全保護,因為除了輸入密碼外,它還需要驗證您是該帳戶的所有者。

啟用2FA後,它可以:

  • 保障帳戶安全
    2FA 可以降低黑客盜用身分的可能性。

  • 保障資料安全
    2FA 可以保護大學以及您的個人資料。

  • 減少釣魚電子郵件攻擊
    由於釣魚電子郵件攻擊會試圖欺騙其他用戶洩露敏感數據,而 2FA 可以減少您和大學的數據遭受網路犯罪的風險。

  • 輕鬆管理您的帳戶
    由於 2FA 已經提供了額外的保護層,因此您毋須經常變更密碼。
    (如何選擇一個強密碼?
    )

支持的設備

 
設備 支持的平台 安裝 Duo Mobile 應用程式
iPhone / iPad iOS 14.0 或以上 App Store
Android Android 10 或以上

Google Play

APK 安裝包

DUO 系統現支援的平台主要是iOS和Android。

DUO 暫未支持非標準自訂(例如 OnePlus、LineageOS 或 ColorOS)及其他平台 (如鴻蒙、澎湃等),請用戶購買移動設備時先向生產商了解。

更多相關資訊

申請雙重認證服務(2FA)

使用設備連接校園網(UM 有線網絡或 UM 無線網絡)或連接SSL VPN申請雙重認證服務(2FA)

立即閱讀申請指引

為新的設備重新啟動雙重認證服務(2FA)

使用新的設備連接校園網(UM 有線網絡或 UM 無線網絡)或連接SSL VPN重新啟動雙重認證服務(2FA)

立即閱讀詳細步驟

設置和連接SSL VPN

在校外申請或重新啟動雙重認證服務(2FA),必需設置和連接SSL VPN。
立即閱讀詳細步驟

如有任何疑問,請與我們的服務中心聯絡。

資訊及通訊科技部服務中心

位置 : 中央教學樓東5座(E5)2085室  電子地圖
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo 

 

Why is Two-Factor Authentication (2FA) so important?

In today’s digital era, cybersecurity is an issue that cannot be omitted. Two-Factor Authentication Service (2FA) provides an extra level of security for your UMPASS account that requires you to verify that you are the owner of the account and not just someone who knows the correct password.

Enable 2FA, it can:

  • Ensure account security
    2FA can reduce the possibility of identity theft by hackers.

  • Ensure data security
    To protect your personal data, as well as University data. 

  • Reducing phishing email attacks
    Phishing email attacks will attempt to dupe a user into revealing sensitive data, and 2FA can reduce both personal and University data exposure from cybercrime.

  • Easy to manage your account
    You don’t need to change password frequently since 2FA already provides an extra layer of protection. 
    (How to choose a strong password?)

Supported Device

Device Supported Platforms Install Duo Mobile APP
iPhone / iPad iOS 14.0 and greater App Store
Android Android 10 and greater

Google Play

or

APK installation package

DUO currently supports for iOS and Android.

DUO DOES NOT support non-standard customization (such as OnePlus, LineageOS or ColorOS) and other platforms (such as Hongmeng, HyperOS, etc.). It is advised to check with the manufacturer before purchasing a mobile device.

 

More Related Information

Apply Two-Factor Authentication (2FA) service

Apply 2FA service by using device to connect with campus Intranet (UM wired network or UM Wi-Fi network) or connect with SSL VPN
Read Setup Guide Now

Reactivate Two-Factor Authentication (2FA) service in new mobile

Reactivate 2FA service by using new device to connect with campus Intranet (UM wired network or UM Wi-Fi network) or connect with SSL VPN
Read Steps Now

Setup and connect with SSL VPN

Setup and connect with SSL VPN is required if you are not on campus
Read Steps Now

Should you have any enquiries, please contact our Help Desk.

ICTO Help Desk

Location : Room 2085, 2/F, Central Teaching Building (E5)  eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo 

ICTO Tips – Two-Factor Authentication Service (2FA) Your Digital Life Guardian2023-12-31T00:07:13+08:00
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