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31 2024-10

ICTO Tips – Easy way to reactivate Two-Factor Authentication (2FA) service in new mobile

2024-10-31T10:56:26+08:00

雙重認證(2FA)是額外增設的一層安全防護，可以為您確認登入帳號的是您本人，以進一步保護您的帳戶，降低帳戶被盜用的風險，從而保護大學及您的個人資料。

當您更換電話設備後，請參考以下指引在新設備設置2FA：

備註：在使用非澳大網絡訪問SSL VPN時，必須使用雙重認證(2FA)。

 

上期ICTO貼士
如有任何疑問，請與我們的服務中心聯絡。

資訊及通訊科技部服務中心

位置 : 中央教學樓東5座(E5)2085室  電子地圖
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo 

 

Two-Factor Authentication (2FA) provides an extra layer of protection designed to ensure that you are the only person accessing your account, which can minimize the risk of account from being hacked and protect your personal data as well as the University’s data.

When you have changed phone device, please refer to following steps to reactivate 2FA service in new mobile:

Remark: Two-Factor Authentication (2FA) is required when accessing SSL VPN from non-UM network.

 

Previous ICTO Tips
Should you have any enquiries, please contact our Help Desk.

ICTO Help Desk

Location : Room 2085, 2/F, Central Teaching Building (E5)  eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo 

ICTO Tips – Easy way to reactivate Two-Factor Authentication (2FA) service in new mobile2024-10-31T10:56:26+08:00
30 2024-08

ICTO Tips – How to connect Wired and Wireless network at Residential Colleges (RC) and Postgraduate Houses (PGH)

2024-08-30T16:30:09+08:00

大學校園網絡由光纖連接並貫通所有建築物，所有教職員及學生均可使用有線網絡和無線網絡服務。

關於連接大學校園網絡請參考以下資訊。

學生宿舍和研究生宿舍均設有網絡插座(如下圖所示)。

當需要使用有線網絡時，請先將網線插入標籤以「D-FD」/「D」開首的網絡插座，然後設置您的電腦。

設置指南請參考：

Windows 11 設置、Windows 10 設置

MacOS 設置

資訊及通訊科技部為各書院 (RC) 和研究生宿舍 (PGH) 提供 Wi-Fi SSID「UM_SECURED_WLAN_5G」和「UM_SECURED_WLAN」。

「UM_SECURED_WLAN_5G」只提供5GHz頻段，以減少無線網絡間的干擾或擁塞。

您可以根據需要連接這兩個 Wi-Fi SSID。

無線網絡設置請參考：

Wi-Fi 設置

「校園網路效能測試及回饋平台」（https://speedtest.icto.um.edu.mo）專為用戶而設計，用於提供遇到網路問題時進行速度測試並提交測試結果。

如果您在使用校園網絡服務時遇到問題，請填妥校園網絡性能報告表，提供相關資料以便進一步跟進。

詳情可參閱以下指引：

如何向ICTO報告校園網絡性能?

如有任何疑問，請與我們的服務中心聯絡。

資訊及通訊科技部服務中心

位置 : 中央教學樓東5座(E5)2085室  電子地圖
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo 

UM campus network is connected by fibers across all buildings. Wired and wireless network services are available for all UM members. 

Please refer to following information about connecting campus network quickly. 

The network socket installed at RC and PGH is shown as below. 

In order to connect to campus wired network, please insert the network cable to the network socket that labelled with “D-FD” / “D” index, and then configure your computer.

For the configuration guideline, please refer to:

Windows 11 configuration, Windows 10 configuration

MacOS configuration

ICTO provides Wi-Fi SSID “UM_SECURED_WLAN_5G” and “UM_SECURED_WLAN” for all Residential Colleges (RC) and Postgraduate Houses (PGH).

“UM_SECURED_WLAN_5G” provides 5GHz band only in order to reduce interference or congestion of the wireless network.

You can connect to these two Wi-Fi SSID depends on your needs.  

For the Wireless network configuration, pleaser refer to:

Wi-Fi configuration

“Campus Network Performance Test And Feedback Platform” (https://speedtest.icto.um.edu.mo) is designed for users to conduct speed test and submit test results when encountering network issue on campus.

If you encounter problems using campus network services, please complete The Campus Network Performance Report Form and provide relevant information for further investigation. 

For details, please refer to the following FAQ:

How to report campus network performance to ICTO?

Should you have any enquiries, please contact our Help Desk.

ICTO Help Desk

Location : Room 2085, 2/F, Central Teaching Building (E5)  eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo 

ICTO Tips – How to connect Wired and Wireless network at Residential Colleges (RC) and Postgraduate Houses (PGH)2024-08-30T16:30:09+08:00
30 2024-08

ICTO Tips – Manage UMPASS account and easy way to activate Two-Factor Authentication (2FA)

2024-08-30T16:29:26+08:00

UMPASS 帳戶是用於存取澳門大學各種服務和應用程式的用戶名稱和密碼。用戶可透過UMPASS帳戶登入電子郵件、UMMoodle、有線和無線網路、SSL VPN等服務。

您可以透過訪問 https://umpass.um.edu.mo/ 管理您的 UMPASS 帳戶：

為了增強帳戶安全性，建議您啟用雙重認證服務（2FA）或每 90 天更改一次密碼。

雙重認證(2FA)是額外增設的一層安全防護，可以為您確認登入帳號的是您本人，以進一步保護您的帳戶，降低帳戶被盜用的風險，從而保護大學及您的個人資料。

申請2FA或重新啟動2FA的方式請參考：

備註：在使用非澳大網絡訪問SSL VPN時，必須使用雙重認證(2FA)。

如有任何疑問，請與我們的服務中心聯絡。

資訊及通訊科技部服務中心

位置 : 中央教學樓東5座(E5)2085室  電子地圖
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo 

UMPASS account is the User ID and password for accessing various services and applications of the University of Macau. It allows users to log in to services such as email, UMMoodle, wired & wireless networks, SSL VPN, etc.

You can access https://umpass.um.edu.mo/ to manage your UMPASS account:

To enhance account security, enable Two-Factor Authentication (2FA) or to change account password every 90 days.

Two-Factor Authentication (2FA) provides an extra layer of protection designed to ensure that you are the only person accessing your account, which can minimize the risk of account from being hacked and protect your personal data as well as the University’s data.

The way to apply 2FA or reactivate 2FA, please refer to:

Remark: Two-Factor Authentication (2FA) is required when accessing SSL VPN from non-UM network (e.g. outside campus).

Should you have any enquiries, please contact our Help Desk.

ICTO Help Desk

Location : Room 2085, 2/F, Central Teaching Building (E5)  eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo 

ICTO Tips – Manage UMPASS account and easy way to activate Two-Factor Authentication (2FA)2024-08-30T16:29:26+08:00
17 2024-08

Introduction of ICTO Help Desk

2024-10-31T00:03:35+08:00

資訊及通訊科技部服務中心簡介

資訊及通訊科技部服務中心為全體教職員工及學生在教學、應用系統和網絡服務等方面提供技術支援及服務。藉著新學年的開端，向各位簡介本服務中心的服務。

新用戶快速指南

請訪問「 新用戶快速指南 」專頁查看設施和服務簡介。

聯絡我們

 
服務中心位置: 中央教學樓東 5 座（E5）2樓 2085 室
電子地圖: 請按這裏
電話: 8822 8600
電子郵箱: icto.helpdesk@um.edu.mo
IT 服務管理系統: https://itservice.um.edu.mo
服務時間: 星期一至星期五 上午8:00 至 晚上8:00
星期六 上午8:00 至 下午1:00
星期日及公眾假期休息

 

服務中心提供多種支援方式，當中包括：電話支援、電郵支援、遠端技術支援、現場支援等。

借用電腦設備

手提電腦、網上會議設備及手寫板設備可供任何職員在校內舉辦課程、研討會、會議或面試等用途。如欲借用這些設備，申請者必須在最少一個工作天前透過澳大資源借用系統申請借用相關設施。

*如需借用視像會議設備，請電郵 icto.helpdesk@um.edu.mo 

《資訊及通訊科技部通訊》

服務中心持續推出《資訊及通訊科技部通訊》，內容涵蓋了焦點主題、資訊安全、ICTO小貼士、活動花絮等等。讀者能通過追蹤閱讀，提昇資訊科技知識和緊貼資訊及通訊科技部最新動態。

資訊及通訊科技部聊天機械人

聊天機械人旨在幫助用戶以互動方式查找與資訊及通訊科技部所提供服務的相關電腦問題資訊和答案。聊天機械人經過訓練，可以支援最常見的電腦服務如帳戶、電郵，打印服務，UMMoodle等問題。用戶可以透過資訊及通訊科技部主頁使用聊天機械人。

如有任何疑問，請與我們的服務中心聯絡。

資訊及通訊科技部服務中心

位置 : 中央教學樓東5座(E5)2085室  電子地圖
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo 

 

Introduction of ICTO Help Desk

ICTO Help Desk provides technical support and services to all staff and students on teaching and learning, applications, and network services. We would like to introduce our services to you at the beginning of new academic year.

Quick Guide for New UM Members

ICTO Help Desk have prepared a quick guide to introduce major IT facilities and services.

Please visit this “Quick Guide for New UM Members” for the introduction of IT facilities and services.

Contact Us

Help Desk Location: Room 2085, 2/F, Central Teaching Building (E5)
Map: Click here
Telephone: 8822 8600
Email: icto.helpdesk@um.edu.mo
IT Service Management System: https://itservice.um.edu.mo
Service Hours: Monday to Friday 8:00am to 8:00pm
Saturday 8:00am to 1:00pm
Closed on Sundays and Public Holidays

 

ICTO Help Desk offers various ways to provide support service, which include phone support, email support, remote support, and on-site support.

Booking of Computing Equipment

Notebook computers, web conference equipment and handwriting device can be reserved by any staff members for conducting classes, seminars, meetings or interviews on campus. To book the computer facilities, staff member should submit a request through UM Resource Booking System to ICTO at least one working day in advance.

*For reservation of conference camera, please contact icto.helpdesk@um.edu.mo

ICTO Newsletter

Help Desk keeps launching “ICTO Newsletter” which covers Focus Topics, IT Security, ICTO Tips, and Event update, etc. Readers can enhance IT knowledge and stay close to ICTO latest status through track reading.

ICTO Chatbot

The chatbot is designed to help users interactively find answers and relevant information regarding IT related problems relevant to services offered by ICTO.
The chatbot has been trained to support the most frequently asked questions of IT services such as UM Accounts, Email Services, Printing Services, UMMoodle, etc. You can easily access the chatbot via ICTO Website .

 

Should you have any enquiries, please contact our Help Desk.

ICTO Help Desk

Location : Room 2085, 2/F, Central Teaching Building (E5)  eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo 

 

Introduction of ICTO Help Desk2024-10-31T00:03:35+08:00
21 2023-11

ICTO Help Desk Counter Temporary Move to E5-2087 Starting From 27 November 2023

2023-12-31T00:07:11+08:00

資訊及通訊科技部服務中心將於11月27日起臨時搬遷至 E5-2087

為了優化空間和提供更舒適的技術支援體驗，資訊及通訊科技部服務中心(E5-2085) 將於2023年11月27日至12月期間進行翻新工程。

工程期間，服務中心前台服務將暫時移至E5-2087 。不便之處敬請原諒。

如有任何疑問，請與我們的服務中心聯絡。

資訊及通訊科技部服務中心

位置 : 中央教學樓東5座(E5)2085室  電子地圖
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo 

 

ICTO Help Desk Counter Temporary Move to E5-2087 Starting From 27 November 2023

In order to optimize space and provide a more comfortable environment for IT support, ICTO Help Desk counter (E5-2085) will carry out renovation starting from 27 November 2023 until end of December 2023. 

During renovation work, Help Desk counter service will be temporary moved to E5-2087.  We apologize for the inconvenience caused.

Should you have any enquiries, please contact our Help Desk.

ICTO Help Desk

Location : Room 2085, 2/F, Central Teaching Building (E5)  eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo 

 

ICTO Help Desk Counter Temporary Move to E5-2087 Starting From 27 November 20232023-12-31T00:07:11+08:00
9 2023-11

ICTO Tips – Two-Factor Authentication Service (2FA) Your Digital Life Guardian

2023-12-31T00:07:13+08:00

為甚麼雙重認證 (2FA) 這麼重要?

在這個數字化的時代，網絡安全是一個不容忽視的議題。雙重認證服務 (2FA) 為您的 UMPASS 帳戶提供額外的安全保護，因為除了輸入密碼外，它還需要驗證您是該帳戶的所有者。

啟用2FA後，它可以：

  • 保障帳戶安全
    2FA 可以降低黑客盜用身分的可能性。

  • 保障資料安全
    2FA 可以保護大學以及您的個人資料。

  • 減少釣魚電子郵件攻擊
    由於釣魚電子郵件攻擊會試圖欺騙其他用戶洩露敏感數據，而 2FA 可以減少您和大學的數據遭受網路犯罪的風險。

  • 輕鬆管理您的帳戶
    由於 2FA 已經提供了額外的保護層，因此您毋須經常變更密碼。
    (如何選擇一個強密碼？    )

支持的設備

 
設備 支持的平台 安裝 Duo Mobile 應用程式
iPhone / iPad iOS 14.0 或以上 App Store
Android Android 10 或以上

Google Play

或

APK 安裝包

DUO 系統現支援的平台主要是iOS和Android。

DUO 暫未支持非標準自訂（例如 OnePlus、LineageOS 或 ColorOS）及其他平台 (如鴻蒙、澎湃等)，請用戶購買移動設備時先向生產商了解。

更多相關資訊

申請雙重認證服務(2FA)

使用設備連接校園網（UM 有線網絡或 UM 無線網絡）或連接SSL VPN申請雙重認證服務(2FA)

立即閱讀申請指引

為新的設備重新啟動雙重認證服務(2FA)

使用新的設備連接校園網（UM 有線網絡或 UM 無線網絡）或連接SSL VPN重新啟動雙重認證服務(2FA)

立即閱讀詳細步驟

設置和連接SSL VPN

在校外申請或重新啟動雙重認證服務(2FA)，必需設置和連接SSL VPN。
立即閱讀詳細步驟

如有任何疑問，請與我們的服務中心聯絡。

資訊及通訊科技部服務中心

位置 : 中央教學樓東5座(E5)2085室  電子地圖
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo 

 

Why is Two-Factor Authentication (2FA) so important?

In today’s digital era, cybersecurity is an issue that cannot be omitted. Two-Factor Authentication Service (2FA) provides an extra level of security for your UMPASS account that requires you to verify that you are the owner of the account and not just someone who knows the correct password.

Enable 2FA, it can:

  • Ensure account security
    2FA can reduce the possibility of identity theft by hackers.

  • Ensure data security
    To protect your personal data, as well as University data. 

  • Reducing phishing email attacks
    Phishing email attacks will attempt to dupe a user into revealing sensitive data, and 2FA can reduce both personal and University data exposure from cybercrime.

  • Easy to manage your account
    You don’t need to change password frequently since 2FA already provides an extra layer of protection. 
    (How to choose a strong password?)

Supported Device

Device Supported Platforms Install Duo Mobile APP
iPhone / iPad iOS 14.0 and greater App Store
Android Android 10 and greater

Google Play

or

APK installation package

DUO currently supports for iOS and Android.

DUO DOES NOT support non-standard customization (such as OnePlus, LineageOS or ColorOS) and other platforms (such as Hongmeng, HyperOS, etc.). It is advised to check with the manufacturer before purchasing a mobile device.

 

More Related Information

Apply Two-Factor Authentication (2FA) service

Apply 2FA service by using device to connect with campus Intranet (UM wired network or UM Wi-Fi network) or connect with SSL VPN
Read Setup Guide Now

Reactivate Two-Factor Authentication (2FA) service in new mobile

Reactivate 2FA service by using new device to connect with campus Intranet (UM wired network or UM Wi-Fi network) or connect with SSL VPN
Read Steps Now

Setup and connect with SSL VPN

Setup and connect with SSL VPN is required if you are not on campus
Read Steps Now

Should you have any enquiries, please contact our Help Desk.

ICTO Help Desk

Location : Room 2085, 2/F, Central Teaching Building (E5)  eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo 

ICTO Tips – Two-Factor Authentication Service (2FA) Your Digital Life Guardian2023-12-31T00:07:13+08:00
27 2023-09

ICTO Tips – Campus Network Performance Test And Feedback Platform

2023-12-31T00:08:11+08:00

ICTO推出校園網絡性能測試的目的是甚麼？

為了讓各位能更迅速地診斷並測試校園網絡性能，我們推出新的「校園網絡性能測試及反饋平台」(https://speedtest.icto.um.edu.mo)。此平台專為教職員和學生設計，能夠在遇到網絡問題時提供測試及提交檢查要求。

透過您的參與、測試和反饋，我們將能更有效地識別並跟進校園不同區域（包括課室、宿舍和辦公室等）的網絡性能問題。這將大大幫助我們提升整體的網絡服務品質。

我們非常重視您的意見，並會積極回應和改善。目標是為您提供更優質、更可靠的校園網絡服務。

內聯網速度測試和互聯網速度測試之間主要區別有以下幾點：

  1. 測試範圍
    1. 內聯網測試主要針對校園局域網（LAN）內部網絡進行測試，測量的是用戶端設備與校園伺服器設備之間的連接速度。

    2. 互聯網速度測試則是測試用戶端設備通過校園網絡連接到澳門本地互聯網服務供應商與外部互聯網之間的連接速度。

  2. 測試目的
    1. 內聯網測試是評估校園局域網中有線或無線網內部通訊性能，以確定內部數據共享、教學及行政應用程序運行等方面的效能和速度。
    2. 互聯網速度測試則是評估用戶端設備與互聯網之間的連接速度，以確定您在瀏覽網頁、下載文件、視像會議以及觀看串流媒體等方面的情況。
  3. 測試方法
    1. 內聯網測試可通過使用「校園網絡性能測試及反饋平台」中選擇「內聯網」進行，測量校園局域網內部的傳輸速度、延遲時間等指標。
    2. 互聯網速度測試亦可通過使用「校園網絡性能測試及反饋平台」中選擇「互聯網」進行，通過與遠端外部互聯網測試服務器的連接進行測試，測量您的傳輸速度、延遲時間等指標。

總的來說，內聯網測試關注您的設備與校園局域網中有線或無線網內部通訊之間的連接性能，而互聯網速度測試則關注您的設備與外部互聯網之間的連接性能。兩者都有其獨特的目的和測試方法，可以幫助我們評估和優化網絡連接。

如果您在使用校園網絡服務時遇到問題，請填妥校園網絡性能報告表，提供相關資料以便進一步跟進。詳情可參閱以下指引：

如何向ICTO報告校園網絡性能？
https://go.um.edu.mo/kgp0dka2

一般網路使用每台裝置所需的Mbps（兆位元組每秒）數量會根據使用情況和需求而有所不同。以下是一些一般情況下的參考值：

 

最少

建議

郵件

1 Mbps

1 Mbps

網絡瀏覽

3 Mbps

5 Mbps

社交媒體

3 Mbps

10 Mbps

串流標清影片

3 Mbps

5 Mbps

串流高清影片

5 Mbps

10 Mbps

串流4K影片

25 Mbps

35 Mbps

線上遊戲

3–6 Mbps

25 Mbps

串流音樂

1 Mbps

1 Mbps

一對一視像通話

1 Mbps

5 Mbps

視像會議

2 Mbps

10 Mbps

  1. 瀏覽網頁和收發電子郵件：每台裝置通常需要至少1-5 Mbps 的連接速度。這足以順暢地瀏覽網頁、收發電子郵件和執行一般的上網任務。

  2. 高清串流影片：如果您希望在裝置上觀看高清（1080p）的串流影片，每台裝置通常需要至少5-10 Mbps 的連接速度。更高的串流品質（如4K）可能需要25Mbps或更高的速度。

  3. 在線遊戲和視訊通話：玩線上遊戲和進行高品質視訊通話所需的連接速度取決於具體的遊戲或通訊平台。通常而言，每台裝置需要至少3-10 Mbps 的連接速度，以確保一定的遊戲體驗或視訊通話品質。

現時在一般情況下，互聯網速度可以達到50Mbps（6.25MBps）。在非繁忙時段，互聯網速度可高達200Mbps（25MBps）。
值得注意的是，這些數字僅供參考，實際所需的連接速度還會受到其他因素的影響，例如網絡擁塞（在同一時間或空間內多個裝置進行高帶寬活動、下載或上傳大檔案等）、所連接的網站或應用與澳門本地互聯網供應商的連線速度、目的地伺服器負載等外在因素影響。

如有任何疑問，請與我們的服務中心聯絡。

資訊及通訊科技部服務中心

位置 : 中央教學樓東5座(E5)2085室  電子地圖
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo 

What is the purpose of the ICTO speed test?

In order to make it faster to diagnose and test campus network performance, we launch the new “Campus Network Performance Test And Feedback Platform” (https://speedtest.icto.um.edu.mo). Designed for staff and students, this platform provides speed testing in case of encounter network issues and submits testing results.

Through your participation, testing and feedback, we will be able to identify and follow up on network performance issues in different areas of campus (including classrooms, dormitories, offices, etc.) more effectively. This will greatly help in improving the overall quality of network services.

We value your feedback and will follow up and improve. Our goal is to provide you with better and more reliable campus network services.

  1. Test Scope:

    1. The Intranet speed test is mainly tested for the Campus Local Area Network (LAN) internal network and measures the connection speed between the client device and the campus data center server equipment.

    2. The Internet speed test tests the connection speed between the client device and the Local Internet Service Provider (ISP) to the external Internet through the campus network.

  2. Purpose of the test:

    1. The Intranet speed test evaluates the performance of wired or wireless network internal communications in Campus LAN to determine the efficiency and speed of internal data sharing, teaching, and administrative application operation, etc.

    2. The Internet speed test evaluates the connection speed between the client device and the Internet to determine how well you are browsing the website, downloading files, video conferencing, and watching streaming, etc.

  3. Test Method

    1. The Intranet speed test can be carried out by selecting “Intranet” in the “Campus Network Performance Test And Feedback Platform” to measure the transmission speed, delay time and other indicators within the Campus LAN.

    2. The Internet speed test can also be carried out by selecting “Internet” in the “Campus Network Performance Test And Feedback Platform”, and the test is conducted through the connection to an external Internet test server to measure your transmission speed, delay time, and other indicators.

Overall, the Intranet speed test focuses on the connection performance between your device and the internal communication of the wired or wireless network in the Campus LAN, while the Internet speed test looks at the connection performance between your device and the external Internet. Both tests have their own unique purpose and testing methods that help us evaluate and optimize network connections.

If you encounter problems using campus network services, please complete The Campus Network Performance Report Form and provide relevant information for further investigation. For details, please refer to the following FAQ:

How to report campus network performance to ICTO?
https://faq.icto.um.edu.mo/how-to-report-campus-network-performance-to-icto/

The transfer speed in Mbps (megabytes per second) required in each device for common network use will vary depending on usage and need. Here are some reference values:

 

Minimum

Recommended

Email

1 Mbps

1 Mbps

Web browsing

3 Mbps

5 Mbps

Social media

3 Mbps

10 Mbps

Streaming SD video

3 Mbps

5 Mbps

Streaming HD video

5 Mbps

10 Mbps

Streaming 4K video

25 Mbps

35 Mbps

Online gaming

3–6 Mbps

25 Mbps

Streaming music

1 Mbps

1 Mbps

One-on-one video calls

1 Mbps

5 Mbps

Video conference calls

2 Mbps

10 Mbps

  1. Web browsing and Email: Each device typically requires a transfer speed of at least 1-5 Mbps. This is enough to browse the web smoothly, send and receive e-mail, and perform general online tasks.

  2. Streaming HD video: If you want to watch streaming video in high definition (1080p) on your device, you typically need a transfer speed of at least 5-10 Mbps per device. Higher streaming quality, such as 4K, may require speeds of 25Mbps or higher.

  3. Online gaming and Video conference call: The transfer speed you need to play online games and make high-quality video calls depends on the specific game or communication platform. Typically, each device requires a transfer speed of at least 3-10Mbps to ensure certain gaming experience or video call quality.

At present, under normal circumstances, the Internet speed can reach 50Mbps (6.25MBps). During off-peak hours, Internet speeds can be as high as 200Mbps (25MBps).

Please note that these figures are for reference only, and the actual required transfer speed will also be affected by other factors such as network congestion (multiple devices in the same time or space for high-bandwidth activities, downloading or uploading large files, etc.), the connection speed of the website or application and the Local Internet Provider in Macau, the loading of the destination server and other external factors.

Should you have any enquiries, please contact our Help Desk.

ICTO Help Desk

Location : Room 2085, 2/F, Central Teaching Building (E5)  eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo 

 

ICTO Tips – Campus Network Performance Test And Feedback Platform2023-12-31T00:08:11+08:00
30 2023-08

Information and Communication Technology Office (ICTO) Promote Services and Facilities to Students

2023-09-29T00:01:05+08:00

為了推廣資訊及通訊科部 (ICTO) 的服務和設施，ICTO在8月份期間於校園內設置了服務台和快閃攤位。

服務台和快閃攤位亦為學生提供了雙重認證（2FA）申請和重新激活服務。

以下為照片分享。

In order to promote ICTO services and facilities, ICTO set up Service Counter and Pop-up Booths on campus during August.

Both Service Counter and Pop-up Booths also provided services such as Two-Factor Authentication (2FA) application and reactivation.

The following is the photo sharing.

同學在攤位即場申請雙重認證 (2FA)

Student applied Two-Factor Authentication (2FA) at booth

為同學介紹ICTO的各項服務和設施

Introduced ICTO various services and facilities to student

設置服務台及播放宣傳片

Setup Service Counter and play promotion video

張貼各款宣傳海報

Put up posters

於校園不同位置設置快閃攤位

Set up Pop-up Booths at different places on campus

資訊及通訊科技部服務中心 ICTO Help Desk

位置 Location :

中央教學樓東五座（E5）2085室 電子地圖

Room 2085, 2/F, Central Teaching Building (E5)  eMap

電話 Telephone :

88228600

電郵 Email :

icto.helpdesk@um.edu.mo 

Information and Communication Technology Office (ICTO) Promote Services and Facilities to Students2023-09-29T00:01:05+08:00
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