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13 2025-06

ICTO System Regular Maintenance Schedule for the second half of the year

2025-06-13T15:53:12+08:00

Dear Users,

ICTO would like to inform you that we regularly update our maintenance schedule page to help you plan your work and service usage. The latest maintenance schedule has been updated through December 2025. If you need to refer to the maintenance schedule, please visit the following link: https://icto.um.edu.mo/regular-maintenance

For regular maintenance, the work is scheduled from 9:00 AM to 8:00 PM, lasting 11 hours. This preventive maintenance is crucial to ensuring we provide a stable and secure system for the university. The maintenance activities include:

  • Installing security patches
  • Software updates
  • System reconfigurations
  • Server reboots
  • Availability and failover testing

We will strive to minimize disruption to user services. Although the maintenance window is 11 hours, the actual service interruptions are typically shorter.

Thank you for your understanding and cooperation.

Should you have any enquiries, please feel free to contact our Help Desk.

Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo

Information and Communication Technology Office

 

 

各位用戶，

ICTO 謹此通知，為方便用戶安排工作和使用服務，我們會定期更新系統維護時間表資訊。最新的時間表已更新至2025年12月，如需查看可瀏覽以下網址: https://icto.um.edu.mo/regular-maintenance/?lang=zh-hant。

在每月進行例行的技術維護工作，維護時間為上午 9:00 至晚上 8:00,為期 11 小時。 此項預防性維護措施對於確保我們為大學提供穩定、安全的系統至關重要。維護工作包括:

  • 安全性修補程式安裝
  • 軟體更新
  • 系統重新配置
  • 伺服器重新啟動
  • 可用性和故障轉移測試

我們將盡量減少對用戶的服務中斷。儘管維護計劃的時間每次為11小時，但通常服務中斷的時間會較短。

感謝您的理解和配合。

如有任何查詢，請與我們的服務中心聯絡。

服務中心
位置 : 中央教學樓東5座(E5) 2085室 (電子地圖)
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo

資訊及通訊科技部

 

 

ICTO System Regular Maintenance Schedule for the second half of the year2025-06-13T15:53:12+08:00
12 2025-06

Macao Public Holidays List 2026 and University Almanac 2025/2026 are now ready for import to Outlook Calendar

2025-06-12T15:25:05+08:00

To: All Staff

ICTO has prepared the Macao Public Holidays List 2026 and UM Almanac 2025/2026, you can import them to your Outlook calendar from now on. For more details, please refer to ICTO Knowledge Base:

Should you have any enquiries, please feel free to contact our Help Desk.

Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo

Information and Communication Technology Office

各位同事：

我們已準備了2026年澳門公眾假期表及2025/2026大學校曆表，您現在可以匯入至您的 Outlook 行事曆，詳情可參閱資訊及通訊科技部知識庫：

如有任何疑問，請與我們的服務中心聯絡。

服務中心
位置 : 中央教學樓東5座（E5）2085室 (電子地圖)
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo

資訊及通訊科技部

Macao Public Holidays List 2026 and University Almanac 2025/2026 are now ready for import to Outlook Calendar2025-06-12T15:25:05+08:00
5 2025-06

Important Notice: Regarding UMPASS Web Login of Lotus Notes (HCL Notes)

2025-06-13T00:00:16+08:00

To: All Users,

Recently, the HCL Notes web login system was upgraded to the UMPASS Authentication System. However, due to compatibility issue with certain applications, which prevented users from directly opening them after logging in. The issue has been resolved and the Notes web login with UMPASS service has been resumed at 7:30p.m. (5 June) last night. 

We apologize for any inconvenience caused.

If you have any further questions, don’t hesitate to contact our Help Desk

Reference: Upgrade of Lotus Notes (HCL Notes) Login System and Notes Client

Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo

Information and Communication Technology Office

各位用戶：

日前，HCL Notes 網頁版登入系統已升級至 UMPASS 認證系統。然而，由於與部分應用程式出現相容性問題，導致用戶登入後無法直接開啟應用程式。昨晚 (6月5日) 7:30已完成問題修復，網頁版UMPASS登入已恢復正常。敬請垂注。

不便之處，敬請原諒。

如有任何疑問，請聯絡資訊及通訊科技部服務中心。

參考資料：Lotus Notes（HCL Notes）登入系統及用戶端程式升級通知

服 務 中 心
位置 : 中央教學樓東5座（E5）二樓2085室 (電子地圖)
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo

資訊及通訊科技部

Important Notice: Regarding UMPASS Web Login of Lotus Notes (HCL Notes)2025-06-13T00:00:16+08:00
27 2025-05

Upgrade of Lotus Notes (HCL Notes) Login System and Notes Client

2025-06-13T00:00:17+08:00

To: All Users,

In order to enhance user experience and strengthen system security, ICTO will upgrade the Lotus Notes (now HCL Notes) login system in phases, transitioning to the UMPASS authentication system. 

Details are as follows:

HCL Notes Web Login Upgrade

Starting from Tuesday, 3rd June 2025, the HCL Notes web version will be fully upgraded to the UMPASS authentication system. Users will need to login with their UMPASS account and password at https://um2.um.edu.mo. After logging in, the original operation method will remain unchanged.

HCL Notes Client Upgrade

The client upgrade will be carried out in batches. Once the Notes client is upgraded to Version 14, users will be able to log in using their UMPASS username and password, eliminating the need for a Notes ID file for daily access. The upgrade schedule will be announced at a later date.

If you have any further questions, don’t hesitate to contact our Help Desk

Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo

Information and Communication Technology Office

各位用戶：

為提升用戶體驗及加強系統安全性，資訊及通訊科技部將分階段對Lotus Notes（現稱HCL Notes）登入系統進行升級，統一採用UMPASS認證系統。

具體安排如下：

Notes網頁版登入升級

由6月3日星期二起，HCL Notes 網頁版將全面升級為UMPASS統一認證系統。用戶需要使用UMPASS帳號及密碼登入https://um2.um.edu.mo，登入後原有操作方式維持不變。

HCL Notes 用戶端程式升級

用戶端程式升級分批進行，在升級Notes用戶端程式至14版後，便可使用UMPASS帳號及密碼登入用戶端程式，日常無須使用Notes ID 文件登入，而升級時間安排將另行通知。

如有任何疑問，請聯絡資訊及通訊科技部服務中心。

服 務 中 心
位置 : 中央教學樓東5座（E5）二樓2085室 (電子地圖)
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo

資訊及通訊科技部

Upgrade of Lotus Notes (HCL Notes) Login System and Notes Client2025-06-13T00:00:17+08:00
25 2025-04

Upgrade to newer version of ESET Anti-virus software

2025-05-18T00:00:55+08:00

To: All Users,

An updated version of ESET anti-virus software has been released, and we are currently testing this new version. Starting from Wednesday 30th April, 2025, we plan to upgrade the ESET anti-virus software on all laptops and desktop computers provided by ICTO.

The installation process is automatic. After installation, the software will prompt you to restart computers to access the updated protection features. During the transition period, the current version will continue to provide system protection and module updates.  

If you have any further questions, don’t hesitate to contact our Help Desk.

Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo

Information and Communication Technology Office

各位用戶：

ESET 防毒軟件最近推出了更新版本，我們現正為新版本進行最後測試，並計劃於星期三(4月30日)起，為所有由資訊及通訊科技部提供的筆記本及電腦更新至最新版本。整個安裝過程全自動，完成安裝後，軟件會指示用戶重新啟動電腦，便可獲得最新保護功能。在升級過渡期內，現行版本仍會提供系統保護及模組更新。

如有任何疑問，請聯絡資訊及通訊科技部服務中心。

服 務 中 心
位置 : 中央教學樓東5座（E5）二樓2085室 (電子地圖)
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo

資訊及通訊科技部

Upgrade to newer version of ESET Anti-virus software2025-05-18T00:00:55+08:00
5 2025-02

Upgrade to newer version of ESET Anti-virus software

2025-02-28T00:03:05+08:00

To: All Users,

An updated version of ESET anti-virus software has been released, and we are currently testing this new version. Starting from Wednesday 12th February, 2025, we plan to upgrade the ESET anti-virus software on all laptops and desktop computers provided by ICTO.

The installation process is automatic. After installation, the software will prompt you to restart computers to access the updated protection features. During the transition period, the current version will continue to provide system protection and module updates.  

If you have any further questions, don’t hesitate to contact our Help Desk.

Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo

Information and Communication Technology Office

各位用戶：

ESET 防毒軟件最近推出了更新版本，我們現正為新版本進行最後測試，並計劃於本月12日星期三起，為所有由資訊及通訊科技部提供的筆記本及電腦更新至最新版本。整個安裝過程全自動，完成安裝後，軟件會指示用戶重新啟動電腦，便可獲得最新保護功能。在升級過渡期內，現行版本仍會提供系統保護及模組更新。

如有任何疑問，請聯絡資訊及通訊科技部服務中心。

服 務 中 心
位置 : 中央教學樓東5座（E5）二樓2085室 (電子地圖)
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo

資訊及通訊科技部

Upgrade to newer version of ESET Anti-virus software2025-02-28T00:03:05+08:00
2 2025-01

ICTO System Regular Maintenance Schedule for the first half of 2025

2025-01-02T16:12:59+08:00

Dear Users,

ICTO would like to inform you that we regularly update our maintenance schedule page to help you plan your work and service usage. The latest maintenance schedule has been updated through June 2025. To refer to the maintenance schedule, please visit the following link: https://icto.um.edu.mo/regular-maintenance

For regular maintenance, the work is scheduled from 9:00 AM to 8:00 PM, lasting 11 hours. This preventive maintenance is crucial to ensuring we provide a stable and secure system for the university. The maintenance activities include:

  • Installing security patches
  • Software updates
  • System reconfigurations
  • Server reboots
  • Availability and failover testing

We will strive to minimize disruption to user services. Although the maintenance window is 11 hours, the actual service interruptions are typically shorter.

Thank you for your understanding and cooperation.

Should you have any enquiries, please feel free to contact our Help Desk.

Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo

Information and Communication Technology Office

 

 

各位用戶，

ICTO 謹此通知，為方便用戶安排工作和使用服務，我們會定期更新系統維護時間表資訊。最新的時間表已更新至2025年6月，如需查看，請瀏覽以下網址： https://icto.um.edu.mo/regular-maintenance/?lang=zh-hant。

在每月進行例行的技術維護工作，維護時間為上午 9:00 至晚上 8:00,為期 11 小時。 此項預防性維護措施對於確保我們為大學提供穩定、安全的系統至關重要。維護工作包括:

  • 安全性修補程式安裝
  • 軟體更新
  • 系統重新配置
  • 伺服器重新啟動
  • 可用性和故障轉移測試

我們將盡量減少對用戶的服務中斷。儘管維護計劃的時間每次為11小時，但通常服務中斷的時間會較短。

感謝您的理解和配合。

如有任何查詢，請與我們的服務中心聯絡。

服務中心
位置 : 中央教學樓東5座(E5) 2085室 (電子地圖)
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo

資訊及通訊科技部

 

 

ICTO System Regular Maintenance Schedule for the first half of 20252025-01-02T16:12:59+08:00
26 2024-12

Friendly reminder: Beware of Email Scams

2024-12-31T00:00:28+08:00
欺詐郵件
各位用戶：
　　資訊及通訊科技部接獲用戶的通知，收到懷疑欺詐電郵，其標題為“[Notice] Reactive your email account!“之類郵件。這些電郵看起來像是與電郵帳戶有關，經查明證實該郵件為欺詐電郵，並已對該欺詐電郵進行相應措施。
　　請勿回應此類郵件或提供任何個人資料，包括您的帳戶名稱及密碼，若不慎回應了一些可疑郵件，請儘快重設您的帳戶密碼。

如需要協助或有任何查詢，請與資訊及通訊科技部服務中心聯絡。

參考資料:慎防釣魚陷阱

 
服 務 中 心
位置 : 中央教學樓東5座（E5）2085室 (電子地圖)
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo

資訊及通訊科技部

Sample of Phishing Email

ICTO has received reports from users who have received suspicious emails with subjects such as “[Notice] Reactive your email account!”. These emails may appear to be about your email account, but after investigation, it has been confirmed that they are phishing emails, and corresponding measures have been taken against them.

Please do not respond to these emails or provide any personal information, including your user ID and password. If you have inadvertently responded to any suspicious emails, please reset your account password as soon as possible.

If you need assistance or have any inquiries, please contact ICTO Help Desk.

Reference: Beware of Phishing Trap 

Thank you for your attention!

ICTO Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo

Information and Communication Technology Office

Friendly reminder: Beware of Email Scams2024-12-31T00:00:28+08:00
16 2024-12

ESET Antivirus Software License Renewal and Installation Instructions

2025-01-31T00:01:24+08:00

To: All Users,

We are pleased to inform all users that ICTO is providing ESET antivirus software services to all faculty, staff, undergraduate, and graduate students. Users can apply for a three-year license for ESET antivirus software. If your personal computer already has ESET antivirus software installed and it is about to expire, please apply for a new license according to the knowledge base, otherwise, the software will not update and provide effective protection after the expiration date.

Users can install ESET antivirus software on one personal computer or Android device. This is an effective protection tool that can prevent your computer from being attacked by malicious software. Additionally, it offers antivirus detection, scanning, and cleaning functions. ESET provides slightly different versions on different platforms, such as Internet Security for Windows desktops and Cyber Security for Mac OS.

If you have any further questions, don’t hesitate to contact our Help Desk.

Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo

Information and Communication Technology Office

各位用戶：

很高興通知各用戶，ICTO為全體教職員、本科生以及研究生提供 ESET 防毒軟件服務。用戶可申請 ESET 防毒軟件三年使用許可證。假若您的私人電腦之前已經安裝了 ESET 防毒軟件，並且快將過期，請根據知識庫申請新的許可證，否則期限屆滿後軟件將不會更新及提供有效保護。

用戶可以在為一部私人電腦或 Android 設備上安裝 ESET 防毒軟件，這是一種有效的保護工具，能避免電腦受到惡意軟件攻擊。此外，它還提供防毒檢測、掃描和清理功能。ESET 在不同平台上提供略有不同的版本，例如 Windows 桌面的 Internet Security 和 Mac OS 的 Cyber Security 等等。

如有任何疑問，請聯絡資訊及通訊科技部服務中心。

服 務 中 心
位置 : 中央教學樓東5座（E5）二樓2085室 (電子地圖)
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo

資訊及通訊科技部

ESET Antivirus Software License Renewal and Installation Instructions2025-01-31T00:01:24+08:00
17 2024-11

Upgrade to newer version of ESET Anti-virus software

2024-11-30T00:01:03+08:00

To: All Users,

An updated version of ESET anti-virus software has been released, and we are currently testing this new version. Starting from Thursday 21st November, 2024, we plan to upgrade the ESET anti-virus software on all laptops and desktop computers provided by ICTO.

The installation process is automatic. After installation, the software will prompt you to restart computers to access the updated protection features. During the transition period, the current version will continue to provide system protection and module updates.  

If you have any further questions, don’t hesitate to contact our Help Desk.

Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo

Information and Communication Technology Office

各位用戶：

ESET 防毒軟件最近推出了更新版本，我們現正為新版本進行最後測試，並計劃於本月21日星期四起，為所有由資訊及通訊科技部提供的筆記本及電腦更新至最新版本。整個安裝過程全自動，完成安裝後，軟件會指示用戶重新啟動電腦，便可獲得最新保護功能。在升級過渡期內，現行版本仍會提供系統保護及模組更新。

如有任何疑問，請聯絡資訊及通訊科技部服務中心。

服 務 中 心
位置 : 中央教學樓東5座（E5）二樓2085室 (電子地圖)
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo

資訊及通訊科技部

Upgrade to newer version of ESET Anti-virus software2024-11-30T00:01:03+08:00
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