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25 2023-08

ICTO Tips – How to Manage UMPASS Account

2023-10-01T00:02:13+08:00

管理UMPASS帳戶

UMPASS 是訪問大學各種服務和應用程式 (如Email、UMMoodle、無線網及SSL VPN等等) 的登入憑證。

您可以通過訪問 https://umpass.um.edu.mo 管理您的帳戶，包括：

  • 更改密碼
  • 復原帳戶 (忘記密碼、解封UMPASS帳戶、獲取2FA Passcode)
  • 申請雙重認證 (2FA)

為了增強帳戶安全性，您的密碼需每 90 天更改一次或啟用雙重認證服務（2FA）以保護帳戶。

更改密碼後要做甚麼?

成功更改密碼後

您的帳戶密碼可能會保存在校園Wi-Fi設置，電子郵件用戶端中。為避免您的帳戶在更改密碼後被鎖，請確保已更新以下服務的密碼（如適用）：

Wi-Fi

連接到 UM Wi-Fi 的設備需要使用新密碼。請忘記澳大無線網設定並重新連接。
Windows認證管理員中的UMPASS帳戶認證

Windows認證管理員可讓您檢視和刪除已儲存的UMPASS認證。
Microsoft Office 365 Pro Plus 客戶端

在 Office 365 客戶端（例如 Outlook）中更新您的新密碼。
瀏覽器

如果您將密碼存儲在瀏覽器中，請刪除舊密碼。(Edge、Chrome、Firefox、Safari)

如有任何疑問，請與我們的服務中心聯絡。

資訊及通訊科技部服務中心

位置 : 中央教學樓東5座(E5)2085室  電子地圖
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo 

 

Manage UMPASS Account

UMPASS is the universal login credential for accessing various UM services and applications such as email, UMMoodle, Wireless, SSL VPN etc.

You can access https://umpass.um.edu.mo/ to manage your account, including:

  • Change Password
  • Recover UMPASS Account (Forgot Password, Unlock UMPASS Account, Get 2FA Passcode)
  • Apply 2FA

To enhance account security, account password shall be changed every 90 days or enable Two-Factor Authentication (2FA) for protection.

What to do after changing your password?

After Changing Password

Your account password may be saved in campus Wi-Fi setting, email client etc.  To avoid your account being locked after changed password, please ensure you have updated the password for the following services, if applicable:

Wi-Fi

Devices that connect to UM Wi-Fi need to be renewed with your new password.  Please forgot UM Wi-Fi setting and reconnect.
Saved UMPASS credentials in Windows Credential Manager

Windows Credential Manager lets you view and delete your saved UMPASS credentials.
Microsoft Office 365 Pro Plus Clients

Update your new password in Office 365 Clients such as Outlook.
Web Browser

If you store your password in browsers, remove your old password. (Edge, Chrome, Firefox, Safari)

Should you have any enquiries, please contact our Help Desk.

ICTO Help Desk

Location : Room 2085, 2/F, Central Teaching Building (E5)  eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo 

ICTO Tips – How to Manage UMPASS Account2023-10-01T00:02:13+08:00
17 2023-08

Information and Communication Technology Office (ICTO) Service Promotion Booth

2023-09-01T00:00:04+08:00

各位同學:

資訊及通訊科技部(ICTO)將於校園內設置服務台及快閃攤位，以推廣ICTO服務和設施。攤位亦設雙重認證(2FA)申請和重新激活服務。

同時，學生還可在攤位獲取由ICTO設計的資訊安全文件夾。有關詳情請參閱以下內容。

如有任何疑問，請與我們的服務中心聯絡。

資訊及通訊科技部服務中心

位置 : 中央教學樓東5座(E5)2085室  電子地圖
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo 

Dear Students,

Please be informed that Information and Communication Technology Office (ICTO) is going to set up Service Counter & Pop-up Booth on campus for promotion of ICTO services and facilities.  The booth also provides services such as Two-Factor Authentication (2FA) application and reactivation.

Meanwhile, students may obtain Information Security Folder which is designed by ICTO at the booth.  Please see the below content for details.

Should you have any enquiries, please contact our Help Desk.

ICTO Help Desk

Location : Room 2085, 2/F, Central Teaching Building (E5)  eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo 

資訊及通訊科技部學習共享空間服務台
ICTO Service Counter in Learning Commons

日期 Date

2023年8月17日 至 2023年9月15日

17 August, 2023 to 15 September, 2023
時間 Time

10:00 – 12:00

14:30 – 17:00
地點 Location

資訊及通訊科技部學習共享空間的服務台
ICTO Service Counter in Learning Commons

(E6 – G111h)

研究生宿舍及書院

Postgraduate House & Residential Colleges

日期及時間 Date & Time

2023年8月21日 (14:30 – 17:30)

21 August, 2023 (14:30 – 17:30)
地點 Location

研究生宿舍南三座 (S3) – 學生資源處(學生住宿)辦公室附近

Postgraduate House (S3) – Near Student Resources Section (Student Housing) Office
日期及時間 Date & Time

2023年8月22日 (14:30 – 17:30)

22 August, 2023 (14:30 – 17:30)
地點 Location

紹邦書院 (S9) – 飯堂「聚賢軒」外

Shiu Pong College (S9) – Outside the Dining Hall “Choi In Hin”
日期及時間 Date & Time

2023年8月23日 (14:30 – 17:30)

23 August, 2023 (14:30 – 17:30)
地點 Location

滿珍紀念書院(W11)、蔡繼有書院(W12)、

何鴻燊東亞書院(W13)、霍英東珍禧書院(W14)

– 人行天橋旁地面層

Moon Chun Memorial College (W11)、Choi Kai Yau College (W12)、

Stanley Ho East Asia College (W13)、Henry Fok Pearl Jubilee College (W14)

– G/F next to the footbridge
日期及時間 Date & Time

2023年8月24日 (14:30 – 17:30)

24 August, 2023 (14:30 – 17:30)
地點 Location

鄭裕彤書院 (W23) 書院入口

Cheng Yu Tung College (W23)  entrance
日期及時間 Date & Time

2023年8月25日 (14:30 – 17:30)

25 August, 2023 (14:30 – 17:30)
地點 Location

曹光彪書院與呂志和書院 (W31)、馬萬祺羅柏心書院 (W33)、張崑崙書院 (W34)

– 戶外空間

Chao Kuang Piu College & Lui Che Woo College (W31)、Ma Man Kei and Lo Pak Sam College (W33)、Cheong Kun Lun College (W34)

– Outdoor public space 

文件夾樣板 Folder Sample

Information and Communication Technology Office (ICTO) Service Promotion Booth2023-09-01T00:00:04+08:00
16 2023-08

Introduction of ICTO Help Desk

2023-10-02T00:00:06+08:00

資訊及通訊科技部服務中心簡介

資訊及通訊科技部服務中心為全體教職員工及學生在教學、應用系統和網絡服務等方面提供技術支援及服務。我們想藉著新學年的開端，向各位簡介本服務中心的服務。

聯絡我們

 
服務中心位置: 中央教學樓東 5 座（E5）2樓 2085 室
電子地圖: 請按這裏
電話: 8822 8600
電子郵箱: icto.helpdesk@um.edu.mo
IT 服務管理系統: https://itservice.um.edu.mo
服務時間: 星期一至星期五 上午8:00 至 晚上8:00
星期六 上午8:00 至 下午1:00
星期日及公眾假期休息

資訊及通訊科技部服務中心向大學的所有教職員和學生提供技術支援和服務，以便使用由資訊及通訊科技部所提供的電腦設備、應用軟件和網絡服務。服務中心提供多種支援方式，當中包括：電話支援、電郵支援、遠端技術支援、現場支援等。

借用電腦設備

手提電腦、網上會議設備及手寫板設備可供任何職員在校內舉辦課程、研討會、會議或面試等用途。如欲借用這些設備，申請者必須在最少一個工作天前透過澳大資源借用系統申請借用相關設施。

*如需借用視像會議設備，請電郵 icto.helpdesk@um.edu.mo 

《資訊及通訊科技部通訊》

服務中心持續推出《資訊及通訊科技部通訊》，內容涵蓋了焦點主題、資訊安全、ICTO小貼士、活動花絮等等。讀者能通過追蹤閱讀，提昇資訊科技知識和緊貼資訊及通訊科技部最新動態。

資訊及通訊科技部聊天機械人

聊天機械人旨在幫助用戶以互動方式查找與資訊及通訊科技部所提供服務的相關電腦問題資訊和答案。聊天機械人經過訓練，可以支援最常見的電腦服務如帳戶、電郵，打印服務，UMMoodle等問題。用戶可以透過資訊及通訊科技部主頁使用聊天機械人。

如有任何疑問，請與我們的服務中心聯絡。

如您是新加入澳大，歡迎查看我們為您準備的新用戶快速指南。

資訊及通訊科技部服務中心

位置 : 中央教學樓東5座(E5)2085室  電子地圖
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo 

 

Introduction of ICTO Help Desk

ICTO Help Desk provides technical support and services to all staff and students on teaching and learning, applications, and network services. We would like to introduce our services to you at the beginning of new academic year.

Contact Us

Help Desk Location: Room 2085, 2/F, Central Teaching Building (E5)
Map: Click here
Telephone: 8822 8600
Email: icto.helpdesk@um.edu.mo
IT Service Management System: https://itservice.um.edu.mo
Service Hours: Monday to Friday 8:00am to 8:00pm
Saturday 8:00am to 1:00pm
Closed on Sundays and Public Holidays

 

ICTO Help Desk provides support and services on computing facilities, applications and network services provided by ICTO. Help Desk offers various ways to provide support service, which include phone support, email support, remote support, and on-site support.

Booking of Computing Equipment

Notebook computers, web conference equipment and handwriting device can be reserved by any staff members for conducting classes, seminars, meetings or interviews on campus. To book the computer facilities, staff member should submit a request through UM Resource Booking System to ICTO at least one working day in advance.

*For reservation of conference camera, please contact icto.helpdesk@um.edu.mo

ICTO Newsletter

Help Desk keeps launching “ICTO Newsletter” which covers Focus Topics, IT Security, ICTO Tips, and Event update, etc. Readers can enhance IT knowledge and stay close to ICTO latest status through track reading.

ICTO Chatbot

The chatbot is designed to help users interactively find answers and relevant information regarding IT related problems relevant to services offered by ICTO.
The chatbot has been trained to support the most frequently asked questions of IT services such as UM Accounts, Email Services, Printing Services, UMMoodle, etc. You can easily access the chatbot via ICTO Website .

 

Should you have any enquiries, please contact our Help Desk.

If you are new to UM, please check out the Quick Guide for New UM Members we prepared for you.

ICTO Help Desk

Location : Room 2085, 2/F, Central Teaching Building (E5)  eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo 

 

Introduction of ICTO Help Desk2023-10-02T00:00:06+08:00
16 2023-08

IT Facilities and Services Quick Guide (For New UM Members)

2023-10-02T00:00:06+08:00

為了讓新用戶更容易了解資訊及通訊科技部所提供的設施和服務，我們準備了快速指南，簡介主要設施和服務。

請訪問「 新用戶快速指南 」專頁查看設施和服務簡介。

如有任何疑問，請與我們的服務中心聯絡。

資訊及通訊科技部服務中心

位置 : 中央教學樓東5座(E5)2085室  電子地圖
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo 

In order to make it easier for new UM members to know about the facilities and services provided by ICTO, we have prepared a quick guide to introduce major IT facilities and services.

Please visit this “Quick Guide for New UM Members” for the introduction of IT facilities and services.

Should you have any enquiries, please contact our Help Desk.

ICTO Help Desk

Location : Room 2085, 2/F, Central Teaching Building (E5)  eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo 

 

IT Facilities and Services Quick Guide (For New UM Members)2023-10-02T00:00:06+08:00
26 2023-07

Information Security Folders Distribution

2023-08-31T00:04:03+08:00

各位同學：

資訊及通訊科技部創作了三款文件夾，目的在提高學生們的資訊安全意識。這些文件夾的封面載有如何識別並應對各種安全風險，例如欺詐郵件、釣魚網站和網上騙局，使同學可以容易獲得所需的資訊並採取必要的預防措施，以保護個人資料免受侵害。

文件夾將透過註冊處和研究生院派發給各本科新生和研究新生，在讀學生可於以下地點索取其中一款，先到先得，送完即止。

資訊及通訊科技部服務台 地點 派發時間
資訊及通訊科技部服務中心 E5 – 2085 2023年8月17日起
資訊及通訊科技部學習共享空間的服務台 E6 – G111h 2023年8月17日起

 

展位 地點 派發時間
資訊及通訊科技部部門攤位 E31 – 1002 2023年8月16日 至 2023年8月17日

文件夾樣板

如有任何疑問，請與我們的服務中心聯絡。

資訊及通訊科技部服務中心

位置 : 中央教學樓東5座(E5)2085室  電子地圖
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo 

 

Dear Students,

ICTO has created three folders with the aim of raising the awareness of information security among students. The cover pages of these folders contain information on how to identify and respond to various security risks such as fraudulent emails, phishing websites and online scams, making it easy for students to gain the information and take the necessary precautions to protect personal data from being compromised.

Folders will be distributed to newly enrolled undergraduate and postgraduate students via Registry and Graduate School. Current students may obtain either one edition at the following location. It will be first come, first served while stocks last.

ICTO Service Counters Location Distribution Time
ICTO Help Desk E5 – 2085 Starting from 17 August, 2023
ICTO Learning Commons Service Counter E6 – G111h Starting from 17 August, 2023

 

Booth Location Distribution Time
Department Booth at Student Fair E31 – 1002 16 August, 2023 to 17 August, 2023

Folder Sample

Should you have any enquiries, please contact our Help Desk.

ICTO Help Desk

Location : Room 2085, 2/F, Central Teaching Building (E5)  eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo 

 

避免社交工程、線上詐騙和屏幕共享功能詐騙

Avoid Social Engineering, Online SCAM, and Screen Sharing Scam

 

校園外的資訊安全

Information Security Off Campus

 

如何識別釣魚/假電子郵件/網站

How can I identify a phishing/ fake email/ websites

Information Security Folders Distribution2023-08-31T00:04:03+08:00
31 2023-05

ICTO Tips – Two-Factor Authentication Service (2FA)

2023-08-01T09:26:02+08:00

甚麼是雙重認證服務(2FA)?

雙重認證服務(2FA)是為您的UMPASS 帳戶額外增設的一層安全防護，可以確認登入帳號的是您本人，以進一步保護您的帳戶，降低帳戶被盜用的風險，從而保護大學及您的個人資料。

  • 當您使用非澳大網絡訪問受保護的系統時，將需要雙重認證。
  • 所有使用 UMPASS 身份認證作為登入頁面的 UM 系統都受到雙重認證的保護。
  • 與 SSL VPN 服務的集成正在進行中，會在完成後公佈。

雙重認證服務(2FA)可以

減少由網絡釣魚或惡意程式所導致的帳戶安全問題

最大限度地降低帳戶被盜的風險

通過添加額外的身份驗證來保護您的個人以及大學資料

更多相關資訊

申請雙重認證服務(2FA)

使用設備連接校園網（UM 有線網絡或 UM 無線網絡）或連接SSL VPN申請雙重認證服務(2FA)

立即閱讀申請指引

為新的設備重新啟動雙重認證服務(2FA)

使用新的設備連接校園網（UM 有線網絡或 UM 無線網絡）或連接SSL VPN重新啟動雙重認證服務(2FA)

立即閱讀詳細步驟

設置和連接SSL VPN

在校外申請或重新啟動雙重認證服務(2FA)，必需設置和連接SSL VPN。
立即閱讀詳細步驟

如有任何疑問，請與我們的服務中心聯絡。

資訊及通訊科技部服務中心

位置 : 中央教學樓東5座(E5)2085室  電子地圖
電話 : 8822 8600
電郵 : icto.helpdesk@um.edu.mo 

 

What is Two-Factor Authentication Service (2FA)?

Two-Factor Authentication Service (2FA) provides an extra layer of protection designed to ensure that you are the only person accessing your account, which can minimize the risk of account from being hacked and protect your personal data as well as the University’s data.

  • It is required when you access UM protected service using non UM Network.
  • All UM systems that use the UMPASS authentication service as the login page are in effect with the 2FA.
  • 2FA service and SSL VPN service integration is in progress, details will be announced.

Two-Factor Authentication (2FA) service can

Reduce account security issues caused by phishing or malicious programs

Minimize the risk of account theft

Protect your personal and the university’s data by adding authentication factors

More Related Information

Apply Two-Factor Authentication (2FA) service

Apply 2FA service by using device to connect with campus Intranet (UM wired network or UM Wi-Fi network) or connect with SSL VPN
Read Setup Guide Now

Reactivate Two-Factor Authentication (2FA) service in new mobile

Reactivate 2FA service by using new device to connect with campus Intranet (UM wired network or UM Wi-Fi network) or connect with SSL VPN
Read Steps Now

Setup and connected with SSL VPN

Setup and connect with SSL VPN is required if you are not on campus
Read Steps Now

Should you have any enquiries, please contact our Help Desk.

ICTO Help Desk

Location : Room 2085, 2/F, Central Teaching Building (E5)  eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo 

ICTO Tips – Two-Factor Authentication Service (2FA)2023-08-01T09:26:02+08:00
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