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So far elizabethicchan has created 9 blog entries.
7 2023-09

2023 Staff Privilege: CDF Macau Grand Lisboa Palace Shop, Belong Dental Clinic

2023-09-07T17:01:58+08:00

Dear Colleagues,
各位同事:

We are pleased to announce the following staff privilege. Presentation of UM staff card is required in order to enjoy the privilege and please see the below contents for your information.
我們榮幸地附上由以下商戶提供給澳大員工的最新員工優惠。享受這些優惠時須出示澳大員工證,優惠詳情請參閱以下內容。

For more updated information of staff privilege, please visit the following website:
如欲查詢更多最新員工優惠資訊,請瀏覽以下網址:
https://hrs.admo.um.edu.mo/staff-well-being/staff-privilege/#top

Human Resources Section
人力資源處

2023 Staff Privilege: CDF Macau Grand Lisboa Palace Shop, Belong Dental Clinic2023-09-07T17:01:58+08:00
7 2023-09

Training Courses Orgainzed by the Centro de Formação Jurídica e Judiciária (CFJJ) (1st Series of September 2023)

2023-12-14T00:01:10+08:00
Training Courses Orgainzed by the Centro de Formação Jurídica e Judiciária (CFJJ) (1st Series of September 2023)2023-12-14T00:01:10+08:00
5 2023-09

UM Recreational Club Interest Class in September: “Seminar on New Trend for Medical and Financial Planning Management”

2023-10-14T00:01:05+08:00

UM Recreational Club Interest Class in September: “Seminar on New Trend for Medical and Financial Planning Management”2023-10-14T00:01:05+08:00
29 2023-08

UM participated in the “Summer Internship Program 2023”

2023-10-10T00:00:07+08:00
UM participated in the “Summer Internship Program 2023”2023-10-10T00:00:07+08:00
11 2023-08

Centro de Formação Jurídica e Judiciária (CFJJ): Training Courses

2023-10-31T00:03:06+08:00
Centro de Formação Jurídica e Judiciária (CFJJ): Training Courses2023-10-31T00:03:06+08:00
1 2023-08

“Frequent Travelers Lane” at Hengqin Port for Staff of Higher Education Institutions in Macao

2024-12-31T00:10:27+08:00
“Frequent Travelers Lane” at Hengqin Port for Staff of Higher Education Institutions in Macao2024-12-31T00:10:27+08:00
28 2023-07

Centro de Formação Jurídica e Judiciária (CFJJ): Training Courses

2023-10-31T00:03:07+08:00
Centro de Formação Jurídica e Judiciária (CFJJ): Training Courses2023-10-31T00:03:07+08:00
19 2023-07

(Enrollment will close tomorrow, 21 July 2023) New in-house training courses: “Techniques for Complaint Management and Handling” and “Techniques for Large-scale Event Management and Promotion”

2023-08-31T00:04:04+08:00

Course Title:
課程名稱:

Techniques for Complaint Management and Handling
投訴管理及處理技巧

Course Outline:
課程大綱:
  • Positive attitude in handling complaints
    • Advance with the times: the impact of AI on frontline services
    • Turning crisis into opportunity: take complaints as a chance for improvement
    • Put oneself into others’ shoes: effective communication and appropriate solution
  • Standard and techniques for complaint handling
    • Common mistakes for complaint handling
    • Self-equipment for frontline staff
       – approachability and affinity
       – effective communication skills
       – problem solving skills
       – emotional and attitude management
       – steps for complaint handling
  • Emotional control for frontline staff
  • 處理投訴的正面態度
    • 與時並進: 人工智能對前線服務帶來的影響
    • 轉危為機: 以投訴為改善服務的契機
    • 換位思考: 有效溝通,對症下藥
  • 處理投訴的要則與技巧
    • 處理投訴常見誤區
    • 前線人員的自我裝備
       – 平易近人的親和力
       – 有效溝通的表達能力

       – 解決問題的專業能力
       – 掌握情緒及態度的能力
       – 處理投訴的步驟
  • 前線人員的情緒掌控
Trainer:
導師:

Ms. Flora CHEUNG from Macau Productivity and Technology Transfer Center (CPTTM)
澳門生產力暨科技轉移中心 張佩華小姐

Ms. CHEUNG has been a trainer of UM in-house training courses in recent years. She has been working in the field of guest relations and event management for years, and has accumulated years of teaching and managerial experience in several government departments of Macao and Hong Kong.

張佩華小姐於近年都有擔任澳門大學內部培訓課程之導師。多年來,她一直從事客戶服務及活動籌劃之相關工作,並在港澳政府部門的工作中積累了豐富的培訓和管理經驗。

Targets:
對象:

Senior Administrative Assistants and Administrative Assistants (or equivalent ranks)
高級行政助理和行政助理(或同等職級)

Dates and Time:
日期及時間: 

07, 09, 14, 16 & 21/08/ 2023
(Mondays & Wednesdays 星期一、三)
18:30 – 21:30

Duration:
總時數:

15 hours (5 sessions in total)
15小時 (共五節)

Certification:
證書頒發:

Participants who achieve attendance of 4 sessions or above will be awarded a certificate of completion
出席率達四節或以上之學員將獲頒發修業證書

Language:
授課語言: 

Cantonese
廣東話

Venue:
上課地點:
TBC
Enrollment Deadline:
報名截止日期:
21/07/2023 (Friday 星期五)
Enrollment Form:
報名表:
Click link here
按此連結
Course Title:
課程名稱:

Techniques for Large-scale Event Management and Promotion
大型活動籌劃管理技巧及宣傳推廣課程

Course Outline:
課程大綱:
  • Fundamentals of large-scale event planning and management skills
  • Planning process for large-scale events
  • Control management and budgeting for large-scale events
  • Internal communication – team formation and work allocation
  • External Cooperation – working with service contractor
  • Promotion and ticketing
  • Crisis management
  • Risk management
  • Post-event review
  • Group work
  • 大型活動籌劃管理技巧基礎
  • 大型活動的規劃流程
  • 大型活動控制管理及預算
  • 內部溝通 – 成立團隊與分工
  • 對外合作 – 服務承辦商
  • 推廣及票務
  • 危機處理
  • 風險管理
  • 活動後檢討
  • 小組習作

 

Trainer:
導師:

Ms. Flora CHEUNG from Macau Productivity and Technology Transfer Center (CPTTM)
澳門生產力暨科技轉移中心 張佩華小姐

Ms. CHEUNG has been a trainer of UM in-house training courses in recent years. She has been working in the field of guest relations and event management for years, and has accumulated years of teaching and managerial experience in several government departments of Macao and Hong Kong.

張佩華小姐於近年都有擔任澳門大學內部培訓課程之導師。多年來,她一直從事客戶服務及活動籌劃之相關工作,並在港澳政府部門的工作中積累了豐富的培訓和管理經驗。

Targets:
對象:

Administrative Staff
行政人員

Dates and Time:
日期及時間: 

10, 15, 17, 22 & 24/08/ 2023
(Tuesdays & Thursdays 星期二、四)
18:30 – 21:30

Duration:
總時數:

15 hours (5 sessions in total)
15小時 (共五節)

Certification:
證書頒發:

Participants who achieve attendance of 4 sessions or above will be awarded a certificate of completion
出席率達四節或以上之學員將獲頒發修業證書

Language:
授課語言: 

Cantonese
廣東話

Venue:
上課地點:
TBC
Enrollment Deadline:
報名截止日期:
21/07/2023 (Friday 星期五)
Enrollment Form:
報名表:
Click link here
按此連結

 

(Enrollment will close tomorrow, 21 July 2023) New in-house training courses: “Techniques for Complaint Management and Handling” and “Techniques for Large-scale Event Management and Promotion”2023-08-31T00:04:04+08:00
11 2023-07

Centro de Formação Jurídica e Judiciária (CFJJ): Training Course

2023-10-31T00:03:07+08:00
Centro de Formação Jurídica e Judiciária (CFJJ): Training Course2023-10-31T00:03:07+08:00
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